Estate Agency Director in Hounslow

Location: Must reside within the designated Divisional Location

Accountable to: Chapter Managing Director

Responsible for: A defined multi-function Division of the Spicerhaart Network

Main Purpose of the role: Responsible for the implementation and delivery of the Division’s strategic operating plans including sales performance within the income, profit and market share across Estate Agency and Legal Services with oversight and contribution to the Financial Services and New Homes operation.

Critical Activities/Main duties:

• Listings and Market share driven through a culture of canvassing and prospecting; embeds, owns and actively evidences the Company principles for Canvassing, Prospecting and Market Share to optimise ‘Divisional’ business opportunities.
• Drives and creates a partnership culture throughout the ‘Division’.
• Operates and supports partnership working across all business streams within the ‘Division’ to maximise operational efficiency.
• To contribute and support the CMD in devising ‘Divisional’ strategy that ensures profitable growth and continuous improvement.
• Specific focus will be applied to the role relevant KPIs and Growth of Market Share within the defined territory.
• Builds and develops a highly effective Divisional Management Team whilst embedding the core behaviours, values and principles of the Company.
• Ensuring that the ‘Divisional’ operating objectives and standards of performance are not only understood but owned by the Divisional Management Team and all employees.
• Defines and delivers minimum standards across the ‘Division’.
• Ensures the ‘Division’ adheres to the ‘Spicerhaart Way’.
• Creates and drives a culture of coaching that leads to a high performance culture (best in class ethos).
• Leads and motivates the ‘Divisional’ business at all times.
• Works collaboratively with the wider business to ensure that the Divisional strategy for recruitment, retention, training, coaching and developing is aligned to the ‘Divisional’ goals.
• Effectively implements Company and Business Policy within the ‘Division’.
• Represents the ‘Division’ (is known as the face of the ‘Division’ both internally and externally).
• Ensuring the implementation of and compliance with ‘Divisional’ operational planning and financial control systems.
• Regular monitoring of the ‘Divisional’ operating and financial results against plans and budgets, with an aim to improve and increase profitability.
• With the agreement of the CMD takes remedial action where necessary.
• Accountable for the legal and commercial compliance throughout the ‘Divisional’ business.
• Supports the CMD in creating a culture of innovation.
• Throughout the Division, creates a universal knowledge and understanding and commits to the adoption of HR process and best practice including recruitment & selection, training & development, activity and performance management and employee relations.
• Takes personal accountability for the retention of staff, intervening personally where appropriate to ensure no regretted leavers.
• Ensures engagement in local marketing initiatives.
• Establish and owns the internal audit and compliance processes.
• Ensure Health and Safety of all colleagues and all reporting is carried out in compliance and legislation and company policies and procedures.
• Takes responsibility for the Brands reputation within the public forum and B2B with Review platforms playing a key role within this.
• Forms part of and contributes richly to the Chapter Board as a Senior Member of the chapter team.

Role Specific Competencies:

• People Management; ability to lead and motivate a workforce, to undertake high level and detailed management 1:1s and reviews with a focus on performance and development of individual reports.
• Strategic Management; provides clear direction and purpose.
• Effectively, contributes to, communicates and drives Change; gains buy in at the earliest opportunity.
• Personal Impact; evidences knowledge and competence daily.
• Uses Influencing Strategies.
• Understands and predicts market trends across Divisional business streams.
• Marketing experience; understands and responds to Divisional requirements.
• Champions the basics; canvassing, prospecting, social media, video, FLINK, 5 star reviews, door knocking, OMOM.
• Assess, appraise, evaluate; challenge the status quo.
• Moves the business forward; builds & sustains Long Term Performance & Capacity.
• Embeds a culture of self-belief and confidence.
• Understands the business and is able to operate in a multi-faceted ‘One Team’ Divisional operation.

Core Behaviors:

• Identifies and implements initiatives to improve the ‘Division’ for the longer term.
• Creates a sense of shared vision and excitement for change across the ‘Division’.
• Creates a collaborative culture across the ‘Division’.
• Works with the key decision makers and influencers within the ‘Division’ and the wider business to build ‘coalitions’ for mutual benefit.
• Acts as a long term mentor and coach within the ‘Division’.
• Creates a sense of professional pride and inspires others to do their best.
• Works effectively with other ‘Divisional Partners to ensure best practice throughout the ‘Chapter’.
• Places an active focus on career planning, Leadership development and succession planning to enable business continuity within the Division and broader Chapter where relevant.
• Leads and Coaches as the go to style of communication allowing this to breed within the Division and nurture a coaching culture within the business.
• A succinct understanding of how to situationally lead individuals of varying tenure and experience, identifying the style that should be adopted for each member of the Divisional team.
• A role model of remote working and remote leadership, demonstrating experience of leading remote geographical leaders and the unique challenges this presents.
• Able to train, present and motivate on their feet, over Zoom and through other multimedia interventions to lead a future facing business.

Essentials:

• A successful proven history in leadership and management of large geographically spread teams.
• Evidence of success of leading through leaders.
• Proven professional presentational skills to large groups of a varied audience.
• Analytical skills that evidence ability to process large volumes of data and produce reports based on analysis.

The finer details:

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

• Full UK Driving Licence
• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• Proof of Address
• Right to Work
• National Insurance
• Drivers Licence Check

Equal Opportunities:

At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.

To All Recruitment Agencies:

Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.

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