Estate Agency Director

Location: Must reside within the designated Divisional Location (South West)

Accountable to: Chapter Managing Director

Responsible for: A defined multi-function Division of the Spicerhaart Network

Main Purpose of the role: Responsible for the implementation and delivery of the Division’s strategic operating plans, including sales performance within income, profit, and market share across Estate Agency and Legal Services, with oversight and contribution to Financial Services and New Homes operations.

Critical Activities/Main duties:

• Drive listings and market share through a culture of canvassing and prospecting; embed, own, and actively evidence the Company principles for Canvassing, Prospecting, and Market Share to optimise business opportunities.
• Foster a partnership culture throughout the Division.
• Support partnership working across all business streams within the Division to maximise operational efficiency.
• Assist the CMD in devising the Division’s strategy to ensure profitable growth and continuous improvement, focusing on KPIs and growth of market share within the territory.
• Build and develop a highly effective Divisional Management Team, embedding the core behaviours, values, and principles of the Company.
• Ensure that operational objectives and performance standards are understood and owned by the Management Team and all employees.
• Define and deliver minimum standards across the Division.
• Ensure adherence to the ‘Spicerhaart Way’.
• Create and promote a coaching culture that leads to high performance (best-in-class ethos).
• Lead and motivate the Division’s business at all times.
• Collaborate with the wider business to align recruitment, retention, training, coaching, and development strategies with Divisional goals.
• Implement Company and Business Policies within the Division.
• Represent the Division internally and externally, maintaining its reputation.
• Ensure compliance with operational planning and financial control systems.
• Monitor operational and financial results regularly, aiming to improve profitability, and take remedial action when necessary.
• Be accountable for legal and commercial compliance throughout the Division.
• Support a culture of innovation.
• Promote HR best practices, including recruitment, training, performance management, and employee relations.
• Take personal accountability for staff retention and intervene as needed to prevent regretted leavers.
• Engage in local marketing initiatives.
• Establish and oversee internal audit and compliance processes.
• Ensure Health and Safety compliance for all colleagues.
• Manage the Division’s reputation in the public forum and B2B review platforms.
• Contribute as a senior member of the Chapter Board.

Role Specific Competencies:

• People Management: Lead and motivate large geographically spread teams, conducting high-level 1:1s and reviews focused on performance and development.
• Strategic Management: Provide clear direction and purpose.
• Change Management: Contribute to, communicate, and drive change, gaining early buy-in.
• Personal Impact: Demonstrate knowledge and competence daily.
• Influencing Strategies: Use effective influence techniques.
• Market Awareness: Understand and predict market trends across business streams.
• Marketing Skills: Respond effectively to Divisional requirements, including canvassing, prospecting, social media, video, reviews, door knocking, and OMOM.
• Business Development: Challenge the status quo and build long-term performance and capacity.
• Leadership: Embed a culture of self-belief and confidence, operate effectively in a multi-faceted ‘One Team’ environment, and lead remote teams.

Core Behaviors:

• Implement initiatives for long-term improvement.
• Create shared vision and excitement for change.
• Foster a collaborative culture.
• Build coalitions with key decision-makers.
• Act as a mentor and coach.
• Inspire professional pride and excellence.
• Work with partners to ensure best practices.
• Focus on career development and succession planning.
• Lead and coach through effective communication, including remote leadership and multimedia presentations.

Essentials:

• Proven leadership and management of large, geographically dispersed teams.
• Success in leading through other leaders.
• Strong presentation skills for diverse audiences.
• Analytical skills for processing data and producing reports.

The finer details:

Current recruitment involves video interviews. To proceed, you will need:

• Full UK Driving Licence
• Legal right to work in the UK (per Immigration Act)
• Proof of right to work (e.g., visa documentation)

Additional requirements include:

• Proof of Address
• National Insurance number
• Driver’s Licence Check

Equal Opportunities:

At Spicerhaart, diversity is core to our DNA. We support and encourage differences to help you be your best. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you require accommodations due to a disability or special need, please inform our Talent Team.

To All Recruitment Agencies:

Spicerhaart does not accept unsolicited agency CVs. Please do not forward CVs to our team or any company location. We are not responsible for fees related to unsolicited CVs.

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