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- Tasks: Join our concierge team to handle calls, webchat, and emails while booking property viewings.
- Company: Spicerhaart is a leading estate agency group in the UK with a strong reputation.
- Benefits: Enjoy a competitive salary, uncapped commission, and dedicated training from day one.
- Why this job: Be part of a dynamic team, thrive in a competitive environment, and develop your career.
- Qualifications: Must be self-motivated, organised, and have excellent customer service skills.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 25500 £ per year.
Overview
Are you an estate agent or letting agent of the future – let us help you achieve that goal in the next 2 years?
Position: Concierge Call Handler
Location: Colchester
Introduction: We\’re looking for dynamic individuals to join our concierge team in Colchester.
Role Overview:
As a member of our concierge team, your responsibilities will include:
- Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
- Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
- Booking property valuations.
- Completing various administrative tasks for our network of branches including data input.
- Collaborating with your team to achieve success and maintain consistently high service standards.
Candidate Requirements:
To excel in this role, you should answer \”yes\” to the following statements:
- I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
- I possess excellent telephone etiquette.
- I am resilient and can work effectively under pressure and within deadlines.
- I thrive in competitive environments.
- I have exceptional organisational and time management skills.
- I am proficient in computer usage, with excellent keyboard skills.
- I have a proven track record of delivering outstanding customer service.
Video Testimonials:
Hear from some of our current staff members by clicking on the following link:
Rewards:
- Competitive basic salary ranging from £24,000 to £25,500 per year, depending on sales experience.
- Uncapped commission scheme in addition to the basic salary.
- Participation in the company Elevate scheme.
- Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.
How to Apply:
To apply for this position, please click on the link or email your CV to recruitmentnexus@spicerhaart.co.uk.
Location and Working Hours:
- The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD.
- You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week.
Finer Details:
Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England -haart,Chewton Rose,Felicity J Lord,Haybrook,Howards,butters john beeandDarlows.
We also provide conveyancing and legal services, and offer financial services through ourJust Mortgages* division.*Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority.
We are currently conducting our selection process using video software.To be eligible to proceed in our recruitment process, you will need:
- Passport/Birth Certificate
We will also need
- Proof of Address
- National Insurance
Equal Opportunities:
At Spicerhaart, variety makes our Company DNA come to life. We love people, and what\’s more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.
To All Recruitment Agencies:
Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.
Privacy Policy:
We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:https://www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/
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Concierge Call Handler Colchester employer: Spicerhaart Group Ltd.
Contact Detail:
Spicerhaart Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Call Handler Colchester
✨Tip Number 1
Familiarise yourself with the property market in Colchester. Understanding local trends and property values will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone etiquette by role-playing common scenarios you might encounter as a Concierge Call Handler. This will help you sound professional and polished when handling calls during the recruitment process.
✨Tip Number 3
Showcase your resilience and ability to work under pressure by preparing examples from your past experiences. Think of situations where you successfully managed high-stress environments or met tight deadlines.
✨Tip Number 4
Network with current employees or others in the industry to gain insights about the company culture and expectations. This can provide you with valuable information that may help you stand out during the selection process.
We think you need these skills to ace Concierge Call Handler Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and any previous roles in estate or letting agencies. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Spicerhaart and your understanding of the concierge role. Mention specific skills like telephone etiquette and organisational abilities that align with the job requirements.
Prepare for Video Interviews: Since the selection process involves video software, practice answering common interview questions related to customer service and teamwork. Ensure you have a quiet, well-lit space for the interview to make a good impression.
Showcase Your Achievements: In your application, include specific examples of how you've excelled in previous roles, particularly in high-pressure environments. Highlight any achievements that demonstrate your target-driven nature and resilience.
How to prepare for a job interview at Spicerhaart Group Ltd.
✨Showcase Your Communication Skills
As a Concierge Call Handler, excellent telephone etiquette is crucial. Practice clear and confident communication before the interview. Consider role-playing common scenarios to demonstrate your ability to handle calls effectively.
✨Demonstrate Resilience Under Pressure
The role requires working under pressure and meeting deadlines. Prepare examples from your past experiences where you successfully managed stressful situations, highlighting your problem-solving skills and ability to stay calm.
✨Highlight Your Organisational Skills
With various administrative tasks involved, showcasing your organisational abilities is key. Bring examples of how you've managed multiple tasks or projects simultaneously, and be ready to discuss your time management strategies.
✨Research the Company Culture
Understanding Spicerhaart's values and culture can give you an edge. Familiarise yourself with their commitment to diversity and equal opportunities, and think about how your personal values align with theirs to discuss during the interview.
