At a Glance
- Tasks: Manage client relationships and ensure smooth home buying processes.
- Company: Join Spicerhaart, a leading name in the property industry, committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and dedicated training for career growth.
- Other info: Video interviews available; we support equal opportunities for all applicants.
- Why this job: Engage with diverse clients, develop your skills, and make a real impact in people's lives.
- Qualifications: Experience in administration or knowledge of estate agency is preferred; strong communication skills are essential.
The predicted salary is between 17500 - 22000 £ per year.
Overview
What to expect as an After Sales Administrator:
- Register client details
- Chase key stakeholders throughout the home buying process:
- Mortgage advisers or lenders
- Solicitors
- Your buyer
- The vendor (client selling the house)
- Surveyors
- Any other key parts to the process
- Gather required documents to complete the sale:
- Identification
- Mortgage agreement
- Required insurance policies
- Manage the home buying process to ensure successful completion
What you need to bring to the table:
- Demonstrable track record of success and knowledge within an administrative role.
- Ideally, you have experience or knowledge about Estate Agency/Residential Lettings and the home buying process
- A reputation for delivering outstanding customer service
- Enthusiasm to learn and continuously develop your knowledge and skills to drive your career within the property industry
- Passionate about haart, our values and processes
- A hunger to earn. A drive to work hard and reap the rewards from your dedication
As an After Sales Administrator, we would expect you to:
- Be able to pick up client relationships, manage multiple cases at one time and effectively communicate with and update your key stakeholders within the home buying process to ensure a smooth completion
What’s on offer to you:
- Basic annual salary is between £17,500 to £22,000 (Depending on experience)
- Move Manager Scheme - Quarterly bonuses for successfully converting a % of the pipeline:
- 80% - £250
- 90% - £500
- 100% - £750
- Dedicated training and coaching to support your ongoing development
- A chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level
Are you good at?
- Engaging with people from all walks of life. You’re able to hold conversations to establish their needs and wants.
- You communicate effectively through email, phone and face to face
- Spinning a lot of plates, you’ve mastered multitasking and excel managing numerous responsibilities and tasks
- Being a Team Player
- Wanting to do an excellent job, not just for you but for the team and most importantly your customer
- Believing in yourself and your abilities – and not being afraid to show it
The finer details:
We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:
- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
- Evidence of your right to work in the UK, in the form of:
- Passport/Birth Certificate
- Proof of Address
- National Insurance
Equal Opportunities:
At Spicerhaart, variety makes our Company DNA come to life. We love people, and what’s more, we love the differences that make each person who they are. We support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.
To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.
Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website.
After Sales Administrator in London employer: Spicerhaart Group Ltd.
At Spicerhaart, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and encourages personal growth. As an After Sales Administrator, you will benefit from dedicated training and coaching, competitive bonuses, and the opportunity to advance your career within the property industry, all while working in a supportive environment that celebrates individual differences and fosters teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Administrator in London
✨Tip Number 1
Familiarise yourself with the home buying process and the roles of various stakeholders involved. Understanding how mortgage advisers, solicitors, and surveyors interact will help you communicate effectively during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed client relationships in previous roles. This will demonstrate your ability to engage with clients and meet their needs.
✨Tip Number 3
Highlight your multitasking abilities by discussing specific instances where you've managed multiple responsibilities simultaneously. This is crucial for the After Sales Administrator role, so be ready to share relevant experiences.
✨Tip Number 4
Research Spicerhaart's values and culture to align your responses with what they stand for. Showing that you resonate with their mission can set you apart from other candidates.
We think you need these skills to ace After Sales Administrator in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an After Sales Administrator. Familiarise yourself with the home buying process and the key stakeholders involved.
Tailor Your CV:Highlight your administrative experience and any relevant knowledge about estate agency or residential lettings. Emphasise your customer service skills and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed client relationships and multitasked in previous roles.
Prepare for Video Interviews:Since interviews may be conducted via video software, ensure you are comfortable with the technology. Practice answering common interview questions related to customer service and administrative tasks.
How to prepare for a job interview at Spicerhaart Group Ltd.
✨Know the Home Buying Process
Familiarise yourself with the entire home buying process, including key stakeholders like mortgage advisers, solicitors, and surveyors. This knowledge will help you demonstrate your understanding of the role and show that you're ready to manage client relationships effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. Highlight your ability to engage with clients from diverse backgrounds and how you’ve successfully resolved any issues they faced during the process.
✨Demonstrate Multitasking Abilities
Be ready to discuss your experience in managing multiple tasks simultaneously. Provide specific examples of how you've juggled various responsibilities while maintaining a high level of organisation and communication.
✨Express Your Enthusiasm for Learning
Convey your eagerness to learn and develop within the property industry. Share any relevant training or courses you've undertaken and express your commitment to continuous improvement, which aligns with the company's values.
