Estate Agency Training Manager

Spicerhaart beliefs: When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provide to our internal and external customers.

Main purpose of the role: The job holder is responsible for providing efficient, comprehensive training design and delivery to all colleagues within Spicerhaart in line with the company vision. Note that failure to train correct process and procedure can have a massive impact and risk to the business through sales. The job holder will also be responsible for the assessment of apprenticeships on the Spicerhaart Vocational Development Programme.

Location: Essex region

Accountable to: Head of Training & Development EA

Responsible for: Training of circa 250 Colleagues

Salary: £30-£40k dependent on experience

Car / Allowance: Included

Activities / Main Duties:

• Responsible for the design, development and delivery of training programmes within Spicerhaart that facilitates and improves colleague performance in both sales and customer experience.
• Deliver Training Programmes for our Spicerhaart colleagues to meet with all aspects of procedural compliance and legislative requirements.
• Develop and maintain training manuals and documentation ensuring they reflect current company policy and legislative requirements.
• Provide support for other departments in their development and upkeep of Operations Manuals.
• Review training materials ensuring activities provide learning that enables improvement within Spicerhaart.
• Maintain an up-to-date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials, and deliver effective training.
• Keep up to date with best practice within Training and recommend implementation within the company where appropriate.
• Participate in and co-ordinate special projects as requested.
• Assist in other areas within the section and be able to provide cover as required.
• Responsible for managing any systems training identifying training required designing and implementing training solutions specifically for haart, e.g., blended learning, e-learning platforms.
• Manage allocated training projects; designing and delivering appropriate solutions to standard, deadline and cost.
• Work towards delivering a 100% course completion rate with our apprentices through support, mentorship and assessment.
• Ensure you are upholding the company core beliefs and standards at all times.
• Ensure that you follow the company dress code.

Role specific competencies:

• Ideally educated to degree standard, CIPD qualification in Learning and Development or equivalent business experience including a minimum of 3 years in a sales, property, or retail sales related role.
• Experience of different learning platforms is an advantage.
• Experience of apprenticeship programmes and qualified to provide competent assessments to enable the successful completion of level 2 & 3 apprenticeships.
• The jobholder must have excellent communication and presentation skills and be self-motivated, confident and flexible.
• Must possess an ability to work accurately and be well organised.

The finer details: We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

• Full UK Driving Licence
• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• We’ll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate
• We will also need: Proof of Address National Insurance Drivers Licence Check

* Subject to passing probation and completion of 1 years’ service ** After your first 5 months’ protected earnings expire

Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.

Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are. We support you and encourage those differences to make you the best person you can be. Spicerhaart is proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.