Project Manager - Analytical Services/CRO - Inhalation & Nasal

Spherical Search have partnered up with a well-known Analytical Services/CRO company who specialise in the inhalation and nasal drug delivery space, working with a range of pharmaceutical companies and drug delivery device developers. My client is currently looking for a Project Manager to work at their Cwmbran site. This would be a hybrid role with the option to work from home some days.

ROLE OVERVIEW

• To manage the delivery of the revenue generating portfolio of work for our customers, internally and externally efficiently and effectively.
• Forming temporary teams within the company to bring about the successful completion of defined deliverables for our customers.
• To manage and support the delivery of internal and research/development projects as required when part of the active portfolio.
• Maintain and improve project management processes, supporting or leading their establishment and development as required.
• Work closely with project teams to align timelines, ensure deliverables are achieved, provide excellent customer service and customer-experience when working with us.
• Lead the technical teams to deliver on their commitments within the timeframes/budgets identified, limiting the impact of scope-creep and additional costs/wastes.
• Manage customer complaints, issues or challenges robustly, swiftly and decisively, seeking senior support if required in a timely manner.
• Liaise with other department leaders to define, prioritise, and progress projects, supporting effective resource deployment.
• Forecast and report accurate financials for client accounts.
• Effective communication of all projects to all required parties, including internal stakeholders, resource managers, customers, suppliers and senior leadership.
• To enhance the reputation of the company continuously.

JOB DETAILS / RESPONSIBILITIES

Job descriptions cover approximately 85% of a role, and are not an exhaustive list of responsibilities and duties. You are expected to carry out other activities that are within reasonable scope of the role.

BASICS

• Always promote company’s best interests by the positive and effective manner in which you perform your duties.
• Maintain an up to date training record and submit to your line manager at least every 6 months for review, making updates and amendments as necessary.
• Read and Understand all assigned SOPs via the QMS system in the timeframe specified.
• Ensure confidential information pertaining to the company is not divulged to 3rd parties without appropriate legal framework or permission.
• Use of IT equipment (e.g. phones, laptops, etc.) is in line with the appropriate company policies.

PROJECT MANAGEMENT RESPONSIBILITIES

• Leading the planning, implementation, and delivery of projects within the company portfolio.
• Working with resource leaders (Heads of Department/Principal Scientists) to form project teams and manage the resources for delivery.
• Planning and scheduling project delivery timelines and expectations with customers.
• Ensuring deliverables meet the required specification and quality definitions within the contract.
• Ensuring project management processes, systems and expectation are fully complied with in the project lifecycle demonstrating full oversight and control of a programme (e.g. decision logs, meeting minutes, invoicing, deliverables entries, SAP interactions).
• Managing changes in scope of a project diligently and swiftly, preparing documentations, communication and ensuring the customer relationship is enhanced through diligent change management practices.
• Tracking of project performance and taking corrective actions needed (e.g., deliverables, onboarding, etc.).
• Managing client relationships in line with our values, while ensuring positive customer-experience is conserved.
• Evaluating project outcomes and measurement of successes, supporting the advancement.

PEOPLE

• To inspire all departmental team members by personal example and good work ethic, ensuring alignment to the work being conducted to the values, vision and core strategy.
• Accountable for ensuring training plans are followed.
• Ensuring absences are logged and tracked in the system and are not in conflict with any other team members or key events.
• Accountable and responsible for ensuring adequate resource levels are available vs. the portfolio, recruiting new team members as required.