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- Tasks: Provide top-notch technical support and maintain client relationships in a dynamic IT environment.
- Company: Join an innovative IT Managed Service Provider focused on automation and excellence.
- Benefits: Enjoy 22 days holiday, birthday perks, and well-being services to keep you thriving.
- Why this job: Kickstart your career in tech with hands-on experience and growth opportunities.
- Qualifications: Strong IT knowledge and a passion for problem-solving are essential.
- Other info: Remote work with occasional travel and a supportive team culture.
The predicted salary is between 40000 - 45000 £ per year.
Employment Type: 24/7/365 DuPont shift schedule, including bank holidays. 12‑hour shifts: 7am–7pm (Day) and 7pm–7am (Night). The 4‑week rotating rota is 4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.
Location: Remote with occasional travel to client sites.
Salary: £40‑£45k per annum, experience dependent (DOE).
Start Date: Q1 2026.
We are an Automation‑First IT Managed Service Provider, delivering excellence in IT automation, problem‑solving, programming, and new ways of working. This role is part of a growing technical operations team providing IT managed services and automation solutions across diverse business sectors.
Responsibilities
- Serve as a 3rd Line Technical Support Engineer, overseeing a wide range of infrastructure, network, and security operations.
- Providing day‑to‑day technical support in a 24/7 operational environment.
- Maintaining relationships with high‑profile clients and stakeholders.
- Adhering to best practices to ensure reliability and security of customers’ technical operations.
- Continuously building on a strong technical background and gaining practical experience with innovative IT solutions and services.
Qualifications
- Strong understanding of IT infrastructure, networking, and security principles, including routing, switching, and WAN/LAN technologies.
- Proficient knowledge of firewall solutions (physical and virtual) and expertise in Fortinet SDWAN, Firewall Switch technologies, Cisco ISE, and Cisco Meraki Wi‑Fi.
- Experience with IT security controls: SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.
- Ability to work within a demanding shift pattern and provide uninterrupted support.
Benefits
- 22 days holiday (basic) + additional birthday day off.
- Additional holiday day for each service year after year 2, up to 30 days.
- £20 Birthday Voucher.
- Option to purchase additional pension contributions (salary sacrifice).
- Recruitment Referral Incentive (£200‑£500 depending on role level) – T&C apply.
- Expensed eye tests and flu vaccinations for onsite workers.
- Well‑being services: Employee Assist Program, Gym & Active discounts, retail discount, and salary‑sacrifice schemes such as Cycle to Work and Purchase of Leave.
- Enhanced Paternity Pay.
- Enhanced Maternity Pay with 2 years’ service.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Information Technology
Industries: IT Services and IT Consulting
Technical Operations Engineer (3rd Line) employer: Spherica
Contact Detail:
Spherica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Engineer (3rd Line)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of IT infrastructure, networking, and security principles. Practise explaining complex concepts in simple terms – it shows you really know your stuff.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in past roles. This will demonstrate your ability to handle the demands of a 3rd Line Technical Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Technical Operations Engineer (3rd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Operations Engineer role. Highlight your experience with IT infrastructure, networking, and security principles, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience in a 24/7 operational environment – it’s key for us!
Showcase Your Problem-Solving Skills: As a 3rd Line Technical Support Engineer, problem-solving is crucial. In your application, share specific examples of challenges you've faced and how you resolved them. This will help us see your analytical skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Spherica
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, networking, and security principles. Be ready to discuss routing, switching, and WAN/LAN technologies in detail. This will show that you’re not just familiar with the concepts but can also apply them practically.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about situations where you provided 3rd line support or resolved complex issues. This will demonstrate your ability to think critically and act decisively under pressure.
✨Understand the Company’s Needs
Research the company’s approach to IT automation and managed services. Familiarise yourself with their client base and the types of solutions they provide. This will help you tailor your responses to align with their goals and show that you’re genuinely interested in contributing to their success.
✨Be Ready for Shift Work Questions
Since this role involves a demanding shift pattern, be prepared to discuss your availability and how you manage work-life balance. Highlight any previous experience with shift work and how you ensure consistent performance during long hours. This will reassure them that you can handle the schedule effectively.
