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- Tasks: Lead managed service teams and deliver top-notch IT services to high-profile clients.
- Company: Join a cutting-edge Automation and Innovation IT Managed Service Provider.
- Benefits: Enjoy 22 days holiday, birthday perks, gym discounts, and more!
- Why this job: Be part of a rapidly growing company that values innovation and customer engagement.
- Qualifications: Experience in ITIL service management and strong problem-solving skills required.
- Other info: Hybrid role with travel to Birmingham, London, and Walsall; salary £40K-45K.
The predicted salary is between 34000 - 51000 £ per year.
Job Title: Service Delivery Manager
Employment Type: Full Time – Mon-Fri 9am-5:30pm
Location: Hybrid with requirement to travel to Birmingham, London and Walsall
Salary: £40K-45K pa DOE
Start Date: September 2025
We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.
As an Automation First IT company, we deliver excellence in IT automation such as problem solving, programming languages, and insist on giving our customers the freedom to suggest new ways of working.
Requirements
This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.
The Service Delivery Manager (SDM) will be responsible for leading our managed service teams, delivering IT services to our high-profile customers. This role requires high levels of gravitas and confidence in dealing with senior stakeholders, owning and leading customer engagement fully. You should be well-versed in ITIL service management processes, possess good problem-solving skills, and demonstrate your ability to deliver successful IT services under pressure and on time.
As the SDM, you will lead the service and be responsible for governance, policy, processes, systems, and people. You will ensure SLAs are met to avoid service credits and manage the impact of changes on both the customer environment and volumes. You will work with the customer to establish Key Performance Indicators (KPIs) to ensure service excellence.
Benefits
- 22 days holiday basic
- Additional birthday day off
- Additional holiday day for each service year from year 2, up to 30 days
- £20 Birthday Voucher
- Purchase of additional annual leave (salary sacrifice)
- Purchase of additional pension contributions (salary sacrifice)
- Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend – T&C apply
- Expensed eye tests
- Expensed flu vaccinations for onsite workers
- Employee Assist Program, Gym and Active discounts
- All or part expensed contribution to home workers additional equipment – including company phone or contribution to personal phone bill
- Enhanced Paternity Pay
- Enhanced Maternity Pay – with 2 years\’ service
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Service Delivery Manager employer: Spherica
Contact Detail:
Spherica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL service management processes, as this is crucial for the Service Delivery Manager role. Consider obtaining relevant certifications or attending workshops to deepen your understanding and demonstrate your commitment to the field.
✨Tip Number 2
Network with professionals in the IT managed services sector, especially those who have experience in service delivery roles. Attend industry events or join online forums to connect with potential colleagues and gain insights into the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and delivering IT services under pressure. Think of specific examples where you've successfully led teams or projects, as these will showcase your ability to handle the responsibilities of the role.
✨Tip Number 4
Research StudySmarter's approach to automation and innovation in IT services. Understanding our values and how we implement technology can help you align your answers during interviews and show that you're genuinely interested in contributing to our mission.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Service Delivery Manager. Familiarise yourself with ITIL service management processes and the importance of KPIs in delivering IT services.
Tailor Your CV: Customise your CV to highlight relevant experience in IT service management and automation solutions. Emphasise your problem-solving skills and any previous roles where you led teams or managed customer engagements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully delivered IT services under pressure and your approach to managing stakeholder relationships.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Spherica
✨Understand ITIL Service Management
Make sure you brush up on ITIL service management processes before the interview. Being well-versed in these concepts will show that you have the necessary knowledge to lead service delivery effectively.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully solved problems in previous roles. This will highlight your ability to handle challenges under pressure, which is crucial for a Service Delivery Manager.
✨Engage with Stakeholders
Be ready to discuss your experience in managing senior stakeholders. Show confidence and gravitas in your communication, as this role requires strong engagement with high-profile customers.
✨Familiarise Yourself with KPIs
Research common Key Performance Indicators (KPIs) used in service delivery. Be prepared to discuss how you would establish and monitor these metrics to ensure service excellence for customers.