At a Glance
- Tasks: Lead technical support and ensure top-notch service delivery for our clients.
- Company: Join a forward-thinking IT Managed Service Provider focused on innovation.
- Benefits: Enjoy 22 days holiday, a birthday day off, and a 4-day working week option.
- Other info: Dynamic work environment with a focus on wellbeing and personal development.
- Why this job: Make a real impact in tech while developing your leadership skills.
- Qualifications: Strong understanding of IT infrastructure and excellent leadership abilities.
The predicted salary is between 42000 - 47500 £ per year.
Employment Type: Full time 37.5hrs - Mon-Fri 9-5:30pm - 1-hour unpaid lunch. A 4‑day working week is available.
Location: Hybrid/Remote – requires travel to Birmingham, London and Walsall.
Salary: £42 – £47.5K per annum, depending on experience.
Start Date: Q4 2026
Visa and Work Eligibility: Applicants must have the legal right to work in the UK without employer sponsorship at the time of application and for the duration of employment.
Company Overview: We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities. As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.
Role Summary: The Technical Escalation Manager (TEM) will oversee the successful delivery of technical managed services to Spherica’s customers and manage the overall maintenance of their infrastructure, network and security estates. The TEM acts as the primary technical escalation point for customers and internal technical teams, leading investigations and resolving major incidents to maintain customer satisfaction. The role supports Technical Delivery Leads in implementing customer initiatives, ensures compliance with contractual deliverables, and assists Operational Management with onboarding and training of Spherica’s technical teams.
Responsibilities:
- Oversee delivery of managed services and maintenance of infrastructure, network and security estates.
- Serve as the primary technical escalation point, leading investigations and resolving major incidents.
- Support Technical Delivery Leads with customer initiatives and improvements.
- Ensure compliance with contractual deliverables and customer expectations.
- Assist Operational Management with onboarding and training of technical staff.
Requirements: This challenging role requires strong leadership, gravitas and confidence in dealing with senior stakeholders while owning and fully leading customer engagement. Candidates must have a comprehensive understanding of IT infrastructure, network and security environments, and possess strong leadership skills.
Benefits: At Spherica, we believe that a connected team is a successful team and champion a truly Modern Workplace where technology, innovation and collaboration come together. We prioritize wellbeing, personal development and regularly review our benefits to remain relevant. Our benefits package includes:
- 22 days holiday basic
- Additional birthday day off
- Additional holiday day for each service year after year 2, up to 30 days
- £20 birthday voucher
- Purchase of additional pension contributions (salary sacrifice)
- Recruitment referral incentive (£200-£500 reward depending on level of role) – T&C apply
- Expensed eye tests
- Expensed flu vaccinations for onsite workers
- Spherica Wellbeing Services: Employee Assist Program, gym & active discounts, retail discount, salary sacrifice schemes including cycle to work and purchase of leave
- 4‑day working week available (opt‑in required)
- Enhanced paternity pay
- Enhanced maternity pay – with 2 years’ service
Technical Escalation Manager in London employer: Spherica
Spherica is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Technical Escalation Manager to thrive. With a focus on employee wellbeing and personal development, we offer a comprehensive benefits package, including a 4-day working week option, generous holiday allowances, and various wellness initiatives. Our hybrid work model allows for flexibility while ensuring that our team remains connected and engaged, making Spherica a rewarding environment for those seeking meaningful employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Escalation Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Spherica values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Spherica might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Spherica!
✨Direct Apply to Spherica
Let's not forget to apply directly through the Spherica website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Escalation Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Spherica.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Spherica. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Spherica
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
