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- Tasks: Support and maintain IT infrastructure, network, and security for high-profile clients.
- Company: Join Spherica, a leading Automation and Innovation IT Managed Service Provider.
- Benefits: Enjoy 22 days holiday, birthday perks, and wellness services.
- Why this job: Be part of a dynamic team ensuring uninterrupted support and making a real impact.
- Qualifications: Strong IT infrastructure knowledge and excellent problem-solving skills required.
- Other info: Remote work with opportunities for travel and career growth.
The predicted salary is between 40000 - 45000 £ per year.
Base pay range: £40‑£45K pa DOE (dependent on skills and experience).
Shift Pattern & Working Hours: 24/7/365 service with bank holidays. 12‑hour shifts: 7am‑7pm (Day Shift) and 7pm‑7am (Night Shift). DuPont 4‑week rolling rota: 4 Nights / 3 Days Off, 3 Days / 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.
Location: Remote – travel to client sites may be required.
Start Date: Q1 2026.
Role Overview: We are an Automation and Innovation IT Managed Service Provider. As a 3rd Line Technical Support Engineer (Technical Operations Engineer), you will be part of a 24/7 operational team working under the DuPont shift pattern, ensuring uninterrupted support and coverage for our clients. This role involves overseeing technical operations, maintaining relationships with high‑profile clients, and ensuring best practices for reliability and security.
Responsibilities:
- Provide day‑to‑day support for all infrastructure, network, and security aspects.
- Oversee processes, maintain client and stakeholder relationships, and enforce best practices.
- Collaborate with 2nd line teams and other internal stakeholders to resolve complex issues.
Qualifications:
- Strong understanding of IT infrastructure, networking, and security principles, routing and switching, WAN/LAN technologies.
- Proficient knowledge of firewall solutions (physical and virtual), Fortinet SDWAN, Cisco ISE, and Cisco Meraki Wi‑Fi.
- Experience with SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.
- Excellent communication and problem‑solving skills.
Benefits:
- 22 days basic holiday.
- Additional birthday day off.
- Additional holiday day for each service year after year 2, up to 30 days.
- £20 Birthday Voucher.
- Purchase of additional pension contributions (salary sacrifice).
- Recruitment referral incentive (£200‑£500).
- Expensed eye tests.
- Expensed flu vaccinations for onsite workers.
- Spherica Wellbeing Services: Employee Assist Program, Gym & Active discounts, retail discount, salary sacrifice schemes including Cycle to Work and Purchase of Leave.
- Enhanced paternity pay.
- Enhanced maternity pay – with 2 years’ service.
Seniority Level: Entry level.
Employment Type: Full‑time.
Job Function: Information Technology.
Industries: IT Services and IT Consulting.
Technical Operations Engineer (3rd Line) in Birmingham employer: Spherica
Contact Detail:
Spherica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Engineer (3rd Line) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your skills through personal projects or contributions to open-source. This not only boosts your CV but also gives you real-world examples to discuss during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Operations Engineer (3rd Line) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Operations Engineer role. Highlight your experience with IT infrastructure, networking, and security principles, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and experience with high-profile clients.
Showcase Relevant Experience: When filling out your application, be sure to showcase any hands-on experience you have with firewall solutions, Fortinet SDWAN, or Cisco technologies. We love seeing real-world examples of how you've tackled challenges in the past!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Spherica
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, networking, and security principles. Be ready to discuss specific technologies like Fortinet SDWAN and Cisco ISE, as well as your experience with firewalls and endpoint protection.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in the past. Highlight your communication skills and how you collaborated with teams to overcome challenges. This will demonstrate your ability to work effectively in a 24/7 operational environment.
✨Understand the Company Culture
Research Spherica and their approach to client relationships and best practices. Knowing their values and how they operate will help you align your answers with what they're looking for in a candidate.
✨Be Ready for Shift Work Questions
Since this role involves a unique shift pattern, be prepared to discuss your flexibility and willingness to work nights and weekends. Show that you understand the demands of the job and are ready to commit to the schedule.
