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- Tasks: Lead managed service teams and deliver top-notch IT services to high-profile clients.
- Company: Join a forward-thinking IT Managed Service Provider focused on automation and innovation.
- Benefits: Enjoy 22 days holiday, wellness perks, and a supportive workplace culture.
- Why this job: Make a real impact in a rapidly growing company that values your ideas and development.
- Qualifications: Experience in IT service management and strong problem-solving skills required.
- Other info: Hybrid work model with travel opportunities and excellent career growth potential.
The predicted salary is between 34000 - 51000 £ per year.
Employment Type: Full time 37.5hrs - Mon-Fri 9-5:30pm - 1-hour unpaid Lunch.
Location: Hybrid remote with requirement to travel to Birmingham, London and other sites when needed.
Salary: £40- £45K pa depending on experience
Start Date: Q1 2026
We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities. As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.
Requirements:
- This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.
- The Service Delivery Manager [SDM] will be responsible for leading our managed service teams, delivering IT services to our high-profile customers.
- This is a challenging role that requires high levels of gravitas and confidence in dealing with senior stakeholders while owning and leading the customer engagement fully.
- You will be well versed in ITIL service management processes, possess good problem-solving skills and be able to demonstrate your ability to deliver successful IT services under pressure and on time.
- As the SDM, you will lead the service and be responsible for governance, policy, processes, systems and people.
- You will ensure that SLAs are met accordingly with the contracted service to avoid service credits but also manage the impact of changes to both the customer environment and volumes.
- You will work with the customer to establish Key Performance Indicators [KPIs] designed to ensure service excellence.
Benefits:
At Spherica, we believe that a connected team is a successful team, we’re proud to champion a truly Modern Workplace where technology, innovation, and collaboration come together to create an environment that works for everyone. We’re passionate about transformation and encourage our people to challenge the status quo—bringing forward ideas that align with our automation-first mindset. By applying the same forward-thinking solutions, we offer our clients to our internal processes, we create a workplace that’s not only modern but continuously evolving.
As a growing business, we’re mindful of how we invest in our people. While we may not match the scale of larger organisations, our benefits package is thoughtfully designed to offer real value focusing on what matters most to our team. We prioritise wellbeing, and personal development, and regularly review our offerings to ensure they remain relevant. At Spherica, every benefit is chosen with care, reflecting our commitment to creating a rewarding and supportive workplace where individuals feel seen, heard, and appreciated.
Our current benefits package is:
- 22 days holiday basic
- Additional birthday day off
- Additional holiday day for each service year after year 2, up to 30 days
- £20 Birthday Voucher
- Purchase of additional pension contributions (salary sacrifice)
- Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply
- Expensed eye tests
- Expensed flu vaccinations for onsite workers
- Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave
- Enhanced Paternity Pay
- Enhanced Maternity Pay - with 2 years' service
Service Delivery Manager in Birmingham employer: Spherica
Contact Detail:
Spherica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service delivery. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. We want to see that you can handle pressure and deliver results, just like the SDM role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our innovative team at Spherica.
We think you need these skills to ace Service Delivery Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with ITIL processes and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about automation and how you can contribute to our innovative culture. Keep it engaging and personal, so we get a sense of who you are.
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share specific examples of challenges you've faced in previous roles and how you overcame them. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Spherica
✨Know Your ITIL Inside Out
As a Service Delivery Manager, you'll need to be well-versed in ITIL service management processes. Brush up on the key principles and how they apply to service delivery. Be ready to discuss specific examples of how you've implemented these processes in past roles.
✨Showcase Your Problem-Solving Skills
This role demands strong problem-solving abilities, especially under pressure. Prepare to share real-life scenarios where you successfully navigated challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Stakeholders
You'll be dealing with senior stakeholders, so demonstrate your gravitas and confidence. Research the company and its clients beforehand, and think about how you can align their needs with your service delivery strategies. Practice articulating your thoughts clearly and assertively.
✨Understand KPIs and SLAs
Familiarise yourself with Key Performance Indicators and Service Level Agreements relevant to the role. Be prepared to discuss how you've previously established and monitored these metrics to ensure service excellence. This shows you're proactive and results-driven.
