At a Glance
- Tasks: Support and troubleshoot IT infrastructure, network, and security for high-profile clients.
- Company: Join a rapidly growing Automation and Innovation IT Managed Service Provider.
- Benefits: Competitive salary, generous holiday allowance, and wellness perks.
- Other info: Remote work with travel opportunities and excellent career growth potential.
- Why this job: Be part of a dynamic team delivering cutting-edge IT solutions and automation.
- Qualifications: Strong IT infrastructure knowledge and relevant industry certifications preferred.
The predicted salary is between 34000 - 51000 £ per year.
Employment Type: DuPont Shift Schedule to cover 24/7/365 service, including bank holidays. Shift Pattern: 12 hr Shifts: 7am-7pm Day Shift & 7pm-7am Night Shift. Pattern Detail: 4-week rolling rota: 4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.
Location: Remote – with travel to client sites when required.
Salary: £40-45k per annum (DOE).
Start Date: Q1/2 2026.
We are an Automation and Innovation IT Managed Service Provider. As an Automation First IT company, we deliver excellence in IT automation such as problem solving, programming languages, and insist on giving our customers the freedom to suggest new ways of working. This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company that provides IT managed services and automation solutions to a wide variety of business sectors.
Responsibilities
- Overseeing various processes and maintaining relationships with high profile clients and stakeholders.
- Adhering to best practices to ensure the reliability and security of the Customer’s technical operations.
- Supporting and troubleshooting infrastructure, network and security components, including firewall, SDWAN, and wireless.
- Operating and maintaining IT security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.
- Collaborating with cross‑functional teams to implement automation solutions and improve service delivery.
- Providing escalation support and knowledge base updates for ongoing continuous improvement.
Requirements
- Strong understanding of IT Infrastructure, Networking and Security principles and best practices.
- Experience with routing and switching and WAN/LAN technologies.
- Proficient knowledge of firewall solutions, both physical and virtual.
- Strong knowledge of Fortinet SDWAN, firewall switch technologies.
- Experience with Cisco ISE and Cisco Meraki Wi‑Fi.
- Experience operating and maintaining IT security controls: SIEM, DLP, vulnerability management, cyber threat intelligence, endpoint protection.
- Strong communication skills and ability to work autonomously in a 24/7 environment.
- Relevant industry certifications (e.g., CCNA/CCNP, Fortinet NSE, Cisco ISE, Meraki) are a plus.
Benefits
- 22 days holiday (basic).
- Additional birthday day off.
- Additional holiday day for each service year after year 2, up to 30 days.
- £20 birthday voucher.
- Purchase of additional pension contributions (salary sacrifice).
- Recruitment referral incentive (£200–£500 reward depending on level of role). T&C apply.
- Expensed eye tests.
- Expensed flu vaccinations for onsite workers.
- Spherica wellbeing services: Employee Assistance Program, Gym & Active discounts, retail discount, salary sacrifice schemes including Cycle to Work and Purchase of Leave.
- Enhanced paternity pay.
- Enhanced maternity pay – with 2 years’ service.
3rd Line Technical Support Engineer in Birmingham employer: Spherica
Join a dynamic and rapidly growing Automation and Innovation IT Managed Service Provider that prioritises employee well-being and personal development. With a flexible remote working environment and opportunities for travel, we offer a supportive culture that encourages innovation and collaboration, alongside competitive benefits such as enhanced holiday allowances and wellness programmes. As a 3rd Line Technical Support Engineer, you will play a crucial role in delivering exceptional service to high-profile clients while advancing your career in a forward-thinking company.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Technical Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with IT infrastructure, networking, and security principles.
✨Tip Number 3
Show your enthusiasm for automation! Be ready to share ideas on how you can contribute to improving service delivery and implementing automation solutions in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace 3rd Line Technical Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a 3rd Line Technical Support Engineer. Highlight your experience with IT infrastructure, networking, and security principles, as well as any relevant certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for automation and innovation in IT – that’s what we’re all about at StudySmarter!
Show Off Your Problem-Solving Skills:In your application, be sure to include examples of how you've tackled technical challenges in the past. We love candidates who can demonstrate their troubleshooting abilities, especially in a 24/7 environment like ours. Let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Spherica
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, networking, and security principles. Be ready to discuss specific technologies like Fortinet SDWAN and Cisco ISE, as well as your experience with troubleshooting and maintaining these systems.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical issues in the past. Highlight your ability to think critically and work autonomously, especially in a 24/7 environment. This will demonstrate your readiness for the role's demands.
✨Understand the Company Culture
Familiarise yourself with the company's focus on automation and innovation. Think about how you can contribute to their mission and be prepared to suggest new ways of working that align with their values during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, shift patterns, and opportunities for personal development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
