At a Glance
- Tasks: Provide top-notch IT support and maintain client relationships in a dynamic 24/7 environment.
- Company: Join a rapidly growing Automation and Innovation IT Managed Service Provider.
- Benefits: Enjoy 22 days holiday, wellness perks, and a supportive workplace culture.
- Other info: Remote work with occasional travel; flexible DuPont shift pattern.
- Why this job: Make a real impact with innovative IT solutions while developing your technical skills.
- Qualifications: Strong IT Infrastructure, Networking, and Security knowledge required.
The predicted salary is between 40000 - 45000 £ per year.
Employment Type: DuPont Shift Schedule to cover 24/7/365 service, including bank holidays. 12 hr Shifts = 7am-7pm Day Shift & 7pm-7am Night Shift. The DuPont shift pattern follows a 4-week rolling rota as follows: 4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.
Location: Remote – with travel to client sites when required
Salary: £40-£45K pa DOE
Start Date: Q2/3 2026
Positions: 5
Please note that we are unable to offer Skilled Worker visa sponsorship for this position. Applicants must have the legal right to work in the UK without employer sponsorship at the time of application and for the duration of employment.
We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities. As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.
This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.
We are looking for a 3rd Line Technical Support Engineer, internally called a Technical Operations Engineer, to join our growing managed service technical operations team to support with day-to-day tasks in all aspects of our Infrastructure, Network, and Security management responsibilities. This role will be an integral part in a 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients.
The role involves overseeing various processes, maintaining relationships with high profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer’s technical operations. The role will provide an opportunity to build on your strong technical background and obtain practical experience of innovative IT solutions and services.
Responsibilities
The role involves overseeing various processes, maintaining relationships with high profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer’s technical operations. The role will provide an opportunity to build on your strong technical background and obtain practical experience of innovative IT solutions and services.
Requirements
Ideal Candidates will have a strong understanding of IT Infrastructure, Networking, and Security principles and best practices, routing and switching and WAN/LAN technologies. Proficient knowledge of firewall solutions, both physical and virtual is crucial along with a strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi‑Fi. Candidates must also have experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.
Benefits
As a growing business, we’re mindful of how we invest in our people. While we may not match the scale of larger organisations, our benefits package is thoughtfully designed to offer real value—focusing on what matters most to our team. We prioritise wellbeing, personal development, and regularly review our offerings to ensure they remain relevant. At Spherica, every benefit is chosen with care, reflecting our commitment to creating a rewarding and supportive workplace where individuals feel seen, heard, and appreciated.
- 22 days holiday basic
- Additional birthday day off
- Additional holiday day for each service year after year 2, up to 30 days
- £20 Birthday Voucher
- Purchase of additional pension contributions (salary sacrifice)
- Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply
- Expensed eye tests
- Expensed flu vaccinations for onsite workers
- Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
- Enhanced Paternity Pay
- Enhanced Maternity Pay - with 2 years' service
Senior 3rd Line IT Support Engineer – Remote, 24/7 employer: Spherica Business Solutions Ltd
At Spherica, we pride ourselves on being an exceptional employer that values the wellbeing and growth of our team members. Our remote working environment, combined with a comprehensive benefits package that includes generous holiday allowances, personal development opportunities, and wellness initiatives, creates a supportive and rewarding workplace. Join us to be part of a dynamic team that is at the forefront of IT automation and innovation, where your contributions are recognised and appreciated.
Contact Details:
Spherica Business Solutions Ltd Recruitment Team
