Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead managed service teams and deliver top-notch IT services to high-profile clients.
- Company: Join a rapidly growing Automation and Innovation IT Managed Service Provider.
- Benefits: Enjoy 22 days holiday, wellness perks, and a supportive workplace culture.
- Why this job: Make an impact in a modern workplace that values innovation and collaboration.
- Qualifications: Experience in IT service management and strong problem-solving skills required.
- Other info: Hybrid work model with opportunities for personal development and career growth.
The predicted salary is between 34000 - 51000 £ per year.
Employment Type: Full time 37.5hrs - Mon-Fri 9-5:30pm – 1-hour unpaid Lunch.
Location: Hybrid remote with requirement to travel to Birmingham, London and other sites when needed.
Salary: £40-£45K pa depending on experience
We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities. As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.
Requirements: This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors. The Service Delivery Manager (SDM) will be responsible for leading our managed service teams, delivering IT services to our high-profile customers. This is a challenging role that requires high levels of gravitas and confidence in dealing with senior stakeholders while owning and leading the customer engagement fully. In addition, you will be well versed in ITIL service management processes, possess good problem-solving skills and be able to demonstrate your ability to deliver successful IT services under pressure and on time. As the SDM, you will lead the service and be responsible for governance, policy, processes, systems and people. You will ensure that SLAs are met accordingly with the contracted service to avoid service credits but also manage the impact of changes to both the customer environment and volumes. You will work with the customer to establish Key Performance Indicators (KPIs) designed to ensure service excellence.
Benefits: At Spherica, we believe that a connected team is a successful team. We are proud to champion a truly Modern Workplace where technology, innovation, and collaboration come together to create an environment that works for everyone. We are passionate about transformation and encourage our people to challenge the status quo—bringing forward ideas that align with our automation-first mindset. By applying the same forward-thinking solutions we offer our clients to our internal processes, we create a workplace that’s not only modern but continuously evolving. As a growing business, we are mindful of how we invest in our people. While we may not match the scale of larger organisations, our benefits package is thoughtfully designed to offer real value focusing on what matters most to our team. We prioritise wellbeing, and personal development, and regularly review our offerings to ensure they remain relevant. At Spherica, every benefit is chosen with care, reflecting our commitment to creating a rewarding and supportive workplace where individuals feel seen, heard, and appreciated.
- 22 days holiday basic
- Additional birthday day off
- Additional holiday day for each service year after year 2, up to 30 days
- £20 Birthday Voucher
- Purchase of additional pension contributions (salary sacrifice)
- Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply
- Expensed eye tests
- Expensed flu vaccinations for onsite workers
- Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
- Enhanced Paternity Pay
- Enhanced Maternity Pay - with 2 years' service
Service Delivery Manager in England employer: Spherica Business Solutions Ltd
Contact Detail:
Spherica Business Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show how your skills align with their automation-first mindset. Tailor your examples to demonstrate your experience in ITIL processes and managing high-profile clients.
✨Tip Number 3
Practice your pitch! You’ll need to convey your gravitas and confidence when dealing with senior stakeholders. We suggest rehearsing common interview questions and scenarios to ensure you’re ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our innovative team at Spherica.
We think you need these skills to ace Service Delivery Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with ITIL processes and any relevant achievements in managing service delivery. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your skills align with our automation-first mindset. Let us know why you're excited about joining Spherica!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their problem-solving prowess under pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Spherica Business Solutions Ltd
✨Know Your ITIL Inside Out
As a Service Delivery Manager, you'll need to be well-versed in ITIL service management processes. Brush up on the key principles and be ready to discuss how you've applied them in previous roles. This will show your potential employer that you understand the framework and can lead teams effectively.
✨Demonstrate Problem-Solving Skills
Prepare specific examples of challenges you've faced in service delivery and how you resolved them. Highlight your problem-solving skills and ability to deliver under pressure. This will give the interviewers confidence in your capability to handle the demands of the role.
✨Engage with Stakeholders
Since this role involves dealing with senior stakeholders, practice articulating your thoughts clearly and confidently. Think about how you would engage with clients and manage their expectations. Showing that you can communicate effectively will set you apart from other candidates.
✨Align with Their Automation Mindset
Research the company's automation-first approach and think about how your experience aligns with this philosophy. Be prepared to share ideas on how you can contribute to their innovative culture. This will demonstrate your enthusiasm for the role and your fit within the company.
