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- Tasks: Provide 1st line technical support and manage incident queues.
- Company: Join Spherica, a customer-focused IT solutions provider transforming businesses with technology.
- Benefits: Gain hands-on experience, potential full-time role post-apprenticeship, and supportive team culture.
- Why this job: Perfect for tech enthusiasts wanting to learn and grow in a dynamic environment.
- Qualifications: Must have Maths and English Functional Skills; ICT Apprenticeship Level 3 preferred.
- Other info: Full-time hours, Monday to Friday, with opportunities for career advancement.
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At Spherica, we know that people are at the centre of any real business transformation. That\’s why we\’ve built an exceptional team of experts committed to delivering user-centric solutions that empower your IT teams, rather than compete with them. Our success is down to our passion for identifying ways in which technology can make work easier, backed up by our dedication to always delivering the best work for our customers. We like to say that we\’re a customer service business that delivers excellent results.
The company has a history of employing apprentices in full-time roles upon successful completion of the apprenticeship programme.
Responsibilities
- To get acquainted with the general structure of the Company and understand how the business functions.
- Provide 1st line \”deskside\” technical support to customers on a variety of devices, systems, and technologies, along with supporting the \”Tech Hub\” facility.
- Manage the incident and request queues for EUC, sharing workload amongst the team.
- Learn to create and maintain high-quality technical documentation and provide accurate customer-specific reports.
- Problem solving and workflow management.
- Perform various stock check requests as advised by seniors.
- Meet and greet our user base. Perform scheduled appointments and tasks.
- Active Directory administration: create new user accounts, process leaver accounts, amend permissions, and reset network and application passwords.
Qualifications include Maths and English Functional Skills and an Information Communication Technology Apprenticeship Level 3.
Working hours are Monday to Friday (08:30 – 17:00).
Additional Information
Seniority level: Internship
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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Location: West Midlands, England, United Kingdom
This job is active and not expired.
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It Support Apprentice employer: SPHERICA BUSINESS SOLUTIONS LIMITED
Contact Detail:
SPHERICA BUSINESS SOLUTIONS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Apprentice
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Understanding the basics of troubleshooting can give you a significant edge during interviews, as you'll be able to demonstrate your problem-solving skills.
✨Tip Number 2
Engage with online communities or forums related to IT support. Networking with professionals in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Showcase your customer service skills during any interactions with the company. Since Spherica values user-centric solutions, demonstrating your ability to communicate effectively and empathise with users will make you a standout candidate.
✨Tip Number 4
Research Spherica's products and services thoroughly. Being knowledgeable about what they offer will not only help you in interviews but also show your genuine interest in the company and its mission.
We think you need these skills to ace It Support Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the IT Support Apprentice position. Familiarise yourself with the tasks mentioned in the job description, such as providing technical support and managing incident queues.
Tailor Your CV: Customise your CV to highlight relevant skills and experiences that align with the job requirements. Emphasise any previous experience in customer service or technical support, even if it's informal or voluntary.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and customer service. Mention why you want to work at Spherica and how you can contribute to their mission of delivering user-centric solutions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at SPHERICA BUSINESS SOLUTIONS LIMITED
✨Understand the Company Culture
Before your interview, take some time to research Spherica's values and mission. They pride themselves on being a customer service business that delivers excellent results, so be prepared to discuss how you can contribute to this ethos.
✨Showcase Your Technical Skills
As an IT Support Apprentice, you'll need to demonstrate your technical knowledge. Be ready to talk about your experience with various devices and systems, and consider preparing examples of how you've solved technical issues in the past.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to troubleshoot or manage incidents, and be ready to explain your thought process and the steps you took to resolve the issues.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask your interviewers. This shows your interest in the role and the company. You might ask about the team dynamics, opportunities for growth, or how they measure success in the apprenticeship programme.
