At a Glance
- Tasks: Provide 2nd line technical support and deliver innovative IT solutions.
- Company: Join a rapidly growing Automation and Innovation IT Managed Service Provider.
- Benefits: Enjoy 22 days holiday, enhanced parental pay, and a 4-day working week option.
- Other info: Travel to customer sites across the UK with a provided travel pass.
- Why this job: Make a real impact in a modern workplace focused on technology and collaboration.
- Qualifications: Proven experience with Windows technologies and excellent customer service skills.
The predicted salary is between 22000 - 26000 € per year.
Join to apply for the 2nd Line Technical Support Engineer role at SPHERICA BUSINESS SOLUTIONS LIMITED
Job Title: 2nd Line Technical Support Engineer
Employment Type: Full time, 37.5hr week, shifts covering 8am-6pm. A 4-day working week is available.
30 min /1hr unpaid lunch.
Location: Regents Place, NW1 3BT. However, travel to additional customer sites is essential covering London Euston to Glasgow. Travel pass will be provided. (Approx. 1-2 site visits per week).
Salary: £26K- £29K pa depending on experience
Start Date: Q4 2025
We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities. As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.
This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.
Requirements
As a 2nd Line Technical Support Engineer, you will be an integral part of a specialist technical team, personally responsible for delivering key elements of a managed support service for a high-profile client. The role will provide an opportunity to build on your strong technical background and to obtain practical experience of innovative IT solutions and services. Candidates must have proven 2nd line experience with Windows technologies such as Active Directory, plus Microsoft server operating systems and OS deployment mechanisms. Experience in end point device set up is essential while an understanding of O365 administration, Intune, ServiceNow is desirable. You must have excellent customer service skills and attention to detail along with excellent ticket management.
Benefits
At Spherica, we believe that a connected team is a successful team, were proud to champion a truly Modern Workplacewhere technology, innovation, and collaboration come together to create an environment that works for everyone. Were passionate about transformation and encourage our people to challenge the status quobringing forward ideas that align with our automation-first mindset. By applying the same forward-thinking solutions, we offer our clients to our internal processes, we create a workplace thats not only modern but continuously evolving.
As a Growing Business, Were Mindful Of How We Invest In Our People. While We May Not Match The Scale Of Larger Organisations, Our Benefits Package Is Thoughtfully Designed To Offer Real Valuefocusing On What Matters Most To Our Team. We Prioritise Wellbeing, And Personal Development, And Regularly Review Our Offerings To Ensure They Remain Relevant. At Spherica, Every Benefit Is Chosen With Care, Reflecting Our Commitment To Creating a Rewarding And Supportive Workplace Where Individuals Feel Seen, Heard, And Appreciated. Our Current Benefits Package Is:
- 22 days holiday basic
- Additional birthday day off
- Additional holiday day for each service year after year 2, up to 30 days
- £20 Birthday Voucher
- Purchase of additional pension contributions (salary sacrifice)
- Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply)
- Expensed eye tests
- Expensed flu vaccinations for onsite workers
- Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
- 4 day working week available on appropriate contracts (\'Opt-IN\' required)
- Enhanced Paternity Pay
- Enhanced Maternity Pay - with 2 years\' service
2nd Line Technical Support Engineer in City of London employer: SPHERICA BUSINESS SOLUTIONS LIMITED
At Spherica Business Solutions Limited, we pride ourselves on being an excellent employer that fosters a modern workplace where innovation and collaboration thrive. Our commitment to employee wellbeing and personal development is reflected in our thoughtfully designed benefits package, which includes generous holiday allowances, wellness services, and opportunities for professional growth. Located in the vibrant Regents Place, our team enjoys a supportive environment that encourages creativity and challenges the status quo, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Detail:
SPHERICA BUSINESS SOLUTIONS LIMITED Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical Support Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Spherica or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows technologies, Active Directory, and O365 administration. We want to see that you’re not just a paper tiger but someone who can really deliver!
✨Tip Number 3
Show off your customer service skills during the interview. Share examples of how you've handled tricky situations or resolved issues for clients. Remember, it’s all about demonstrating that you can keep our customers happy while solving their tech problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace 2nd Line Technical Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Technical Support Engineer role. Highlight your experience with Windows technologies, Active Directory, and any relevant customer service skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Spherica and how you can contribute to our automation-first mindset. Be genuine and let your personality come through.
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and provide innovative solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SPHERICA BUSINESS SOLUTIONS LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows technologies, especially Active Directory and Microsoft server operating systems. Be ready to discuss your experience with OS deployment mechanisms and endpoint device setup, as these are crucial for the role.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with clients, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any situations where you resolved issues effectively or went above and beyond to help a customer.
✨Familiarise Yourself with Their Tools
Get to know the tools mentioned in the job description, like O365 administration, Intune, and ServiceNow. If you have experience with these, be ready to discuss it; if not, do a bit of research so you can speak intelligently about them during the interview.
✨Prepare Questions That Matter
Think of insightful questions to ask at the end of your interview. This could be about their automation-first approach or how they support personal development within the team. It shows you're genuinely interested in the company and the role.
