At a Glance
- Tasks: Support clients in energy trading with tech solutions and ensure their success.
- Company: Sphere, a leader in innovative energy trading technology.
- Benefits: Competitive salary, equity options, flexible work, and continuous learning.
- Other info: Diverse and inclusive culture promoting teamwork and innovation.
- Why this job: Join a dynamic team transforming the commodities trading landscape with cutting-edge tech.
- Qualifications: 2:1 Computer Science degree and client-facing experience required.
The predicted salary is between 40000 - 50000 £ per year.
We operate in the dynamic world of energy commodities trading, where information and speed are crucial for success. However, data in these markets is often fragmented and opaque, leaving participants with incomplete and poor-quality information. Here at Sphere, we aim to bring order to this chaos by leveraging our innovative voice and AI technologies, as well as our patented Liquidity Lake, which consolidates all actionable liquidity onto one screen. Enhanced by AI insights and quantitative analytics, our platform is designed to support even the most skilled traders.
As a Trading Solutions Consultant (what we call someone who undertakes technical client support), you’ll sit at the intersection of technology, markets, and customer success, acting as the bridge between our trading and broking customers and Sphere’s engineering and product teams. You’ll combine deep technical understanding with strong commercial awareness to ensure our AI and aggregation solutions deliver measurable value to brokers, traders, and analysts across global energy markets.
You’ll work directly with some of the world’s leading energy firms and brokers, supporting their day-to-day operations, integrations, and innovation initiatives. This is a hands-on role that blends technical acumen, relationship management, and product insight, ideal for someone who thrives in a fast-moving, collaborative startup environment.
What We’re Looking For In You
- Own the client relationship from a technical perspective – act as the trusted advisor and primary point of contact for trading desks, brokers, and IT teams.
- Ensure each client’s Sphere environment is healthy, performant, and aligned to their business goals through proactive reviews and monitoring.
- Drive incident and problem resolution – take ownership of technical issues from initial triage to post-incident review. Collaborate with engineering to diagnose root causes.
- Enable and empower clients – deliver onboarding sessions, product training, and workflow guidance to help users get the most from Sphere’s technology solutions.
- Partner in pre-sales and delivery – join discovery calls to scope technical feasibility, identify integration points, and estimate implementation effort for client solutions or large-scale roll-outs.
- Champion the voice of the customer – capture feedback and translate real-world trading and brokerage workflows into actionable insights for our Product and Engineering teams.
- Influence the roadmap and help shape the evolution of Sphere’s energy-market technology stack.
Your Skills & Experience
- We are seeking someone with a 2:1 or above within a Computer Science degree (or directly related subject).
- You’ll need to have had at least a couple of years experience in either a client facing/technically focused role post-graduation.
- Technology is right at the heart of our business, and in this role. You will need to be able to demonstrate a genuine passion for tech outside of work – not just in a commercial or educational setting – especially in using AI.
- You will need to be curious in your approach, to get under the surface of a problem, and be able to demonstrate how at heart you are a problem solver.
- Excellent spoken and written English, confident and able to speak to all levels of seniority within our clients, both in person, and in writing.
- Excellent organisation, communication, and consulting mindset: you act as an advisor to the client and internal champion for their success.
- Willingness and ability to travel for client meetings, workshops, and in-person engagements.
Why Join Sphere
- Innovative Impact: We are fundamentally transforming the commodities trading landscape. By joining Sphere, you will work with cutting-edge technologies and collaborate with some of the largest commodity trading firms globally.
- Career Growth: Experience exponential growth and be part of an organization where your contributions are visible and impactful.
- Competitive Package: Benefit from a competitive remuneration package, including participation in the firm’s equity through our HMRC-approved EMI employee options scheme in a rapidly growing, high-potential business.
- Professional Development: Gain access to continuous learning opportunities and professional development programs tailored to your career growth.
- Flexible Work Environment: Enjoy a flexible working environment that promotes a healthy work-life balance.
- Company Culture: Be part of a supportive and innovative company culture that values diversity, inclusivity, and teamwork.
Here at Sphere, we believe that diversity drives innovation and excellence. We’re proud to be an equal opportunities employer and are committed to fostering a workplace where everyone feels respected, supported, and empowered to be their authentic selves. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Technical Support Consultant in London employer: Sphere
Sphere is an exceptional employer for those looking to thrive in the fast-paced world of energy commodities trading. With a commitment to innovation and a supportive culture, employees benefit from competitive remuneration, equity participation, and continuous professional development opportunities. The flexible work environment fosters a healthy work-life balance, while the diverse and inclusive company culture ensures that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sphere. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sphere before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sphere:Your cover letter is your chance to shine! Tell us why you want to work at Sphere specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sphere!
How to prepare for a job interview at Sphere
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
