At a Glance
- Tasks: Be the friendly face for customers buying new homes and ensure their satisfaction.
- Company: Join a supportive team in the house-building sector focused on customer care.
- Benefits: Enjoy hybrid working, competitive salary, 26 days leave, and private medical insurance.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a real difference in people's lives by helping them with their new homes.
- Qualifications: Experience in house-building and excellent communication skills are essential.
Customer Care Coordinator Exeter Salary: Up to £30,000 Permanent
As a Customer Care Coordinator, you will act as the first point of contact for customers who have recently purchased a new build home from the developer.
You will support the department in delivering a high-quality, professional service focused on achieving exceptional customer satisfaction.
Responsibilities
- Work collaboratively within the Customer Care team.
- Chase subcontractors regarding outstanding defects on a weekly basis.
- Respond to all customer queries in a timely and professional manner.
- Ensure that property defects are logged promptly and accurately.
- Maintain up-to-date records of calls to all new homeowners, reporting any issues immediately to the Sales, Construction, Customer Care teams.
- Provide additional ad hoc administrative and departmental support as required.
Requirements
- Previous experience within the house-building sector in a similar role.
- Excellent communication skills, both written and verbal.
- An approachable, calm, and professional demeanour.
- Competent user of Microsoft Outlook.
Benefits
- Hybrid working arrangements upon completion of the probationary period.
- Competitive salary of up to £30,000 depending on experience.
- 26 days annual leave, with the option to purchase additional holiday.
- Private medical insurance.
- Life Assurance and Sharesave scheme.
- Pension scheme, digital GP service, and Employee Assistance Programme (EAP).
Apply Now: To apply, please follow the instructions below or for an informal chat you can call (phone number removed) and ask for Cat or Abbie.
Our Commitment to
Inclusion: As a recruitment agency, we are committed to promoting inclusive opportunities on behalf of our clients.
We welcome applications from individuals of all backgrounds, including those from under-represented communities.
If you have a disability, are neurodivergent, or require adjustments during the recruitment process, we’ll work with you and the client to ensure a fair and supportive experience.
We aim to represent employers who foster respectful, inclusive, and collaborative workplaces — regardless of age, gender identity, sexual orientation, ethnicity, or background
Customer Care Coordinator in Exeter employer: Sphere Solutions
Join a dynamic and established building contractor in South Wales, where your role as a Project Manager will not only challenge you but also offer a supportive work culture that prioritises employee growth and development. With competitive salaries and a comprehensive benefits package, you'll manage significant projects across vital sectors like healthcare and education, all while working in a collaborative environment that values safety and quality. This is an excellent opportunity to make a meaningful impact in your community while advancing your career in a thriving company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sphere Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sphere Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sphere Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Sphere Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sphere Solutions!
How to prepare for a job interview at Sphere Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
