Customer Care Coordinator
Exeter
Salary: Up to £30,000
Permanent
As a Customer Care Coordinator, you will act as the first point of contact for customers who have recently purchased a new build home from the developer. You will support the department in delivering a high-quality, professional service focused on achieving exceptional customer satisfaction.
Responsibilities
- Work collaboratively within the Customer Care team.
- Chase subcontractors regarding outstanding defects on a weekly basis.
- Respond to all customer queries in a timely and professional manner.
- Ensure that property defects are logged promptly and accurately.
- Maintain up-to-date records of calls to all new homeowners, reporting any issues immediately to the Sales, Construction, Customer Care teams.
- Provide additional ad hoc administrative and departmental support as required.
Requirements
- Previous experience within the house-building sector in a similar role.
- Excellent communication skills, both written and verbal.
- An approachable, calm, and professional demeanour.
- Competent user of Microsoft Outlook.
Benefits
- Hybrid working arrangements upon completion of the probationary period.
- Competitive salary of up to £30,000 depending on experience.
- 26 days annual leave, with the option to purchase additional holiday.
- Private medical insurance.
- Life Assurance and Sharesave scheme.
- Pension scheme, digital GP service, and Employee Assistance Programme (EAP).
Our Commitment to Inclusion:
As a recruitment agency, we are committed to promoting inclusive opportunities on behalf of our clients. We welcome applications from individuals of all backgrounds, including those from under-represented communities.
If you have a disability, are neurodivergent, or require adjustments during the recruitment process, we'll work with you and the client to ensure a fair and supportive experience.
We aim to represent employers who foster respectful, inclusive, and collaborative workplaces — regardless of age, gender identity, sexual orientation, ethnicity, or background
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Customer Care Coordinator employer: Sphere Solutions
Join a dynamic and established building contractor in South Wales, where your role as a Project Manager will not only challenge you but also offer a supportive work culture that prioritises employee growth and development. With competitive salaries and a comprehensive benefits package, you'll manage significant projects across vital sectors like healthcare and education, all while working in a collaborative environment that values safety and quality. This is an excellent opportunity to make a meaningful impact in your community while advancing your career in a thriving company.
