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For Companies At a Glance
- Tasks: Manage key healthcare accounts, focusing on retention and growth through strategic engagement.
- Company: Join a fast-growing SaaS company transforming healthcare with innovative technology.
- Benefits: Enjoy a competitive salary, bonus potential, remote work flexibility, and travel expenses covered.
- Why this job: Be part of a mission-driven team that values collaboration and career development in a dynamic environment.
- Qualifications: 3+ years in Customer Success or Account Management within SaaS or healthcare; strong communication skills required.
- Other info: Frequent UK travel (50%) for onsite meetings; equal opportunities employer.
The predicted salary is between 36000 - 60000 £ per year.
Strategic Account Manager – HealthTech / SaaS
Salary £50k + 20% bonus
Surrey Based | Travel required
Are you a customer-obsessed Account Manager or Customer Success leader ready to take ownership of high-value, strategic accounts within a mission-driven, rapidly scaling tech business?
An innovative and fast-growing SaaS company in the healthcare sector is looking for a Strategic Account Manager to join their expanding team. You\’ll manage a focused portfolio of 35-40 key accounts (each with £20k+ ARR), using a consultative, data-driven approach to increase retention, satisfaction, and revenue growth.
This role involves frequent UK travel for onsite strategic meetings and QBRs approx 2 days per week (fully expensed).
The Role
This is not just a farming role, you\’ll act as a trusted strategic advisor, deeply understanding your clients\’ digital transformation journeys and aligning the company\’s innovative platform with their goals.
Your core responsibilities will include:
- Managing a portfolio of key healthcare accounts with a focus on retention, satisfaction, and expansion
- Leading onsite Quarterly Business Reviews (QBRs) and stakeholder engagements
- Using usage data, KPIs, and health scores to guide proactive account strategies
- Identifying upsell and cross-sell opportunities, working closely with Sales and BDR teams
- Acting as the customer\’s internal advocate, collaborating with Implementation, Product, and Support teams
- Driving adoption of new platform features and services across your accounts
What You\’ll Need
- 3+ years in Customer Success, Account Management, or a similar role within SaaS or healthcare software
- Strong commercial acumen and experience driving expansion and retention metrics (GRR, NRR, etc.)
- Excellent relationship-building and communication skills – especially with senior stakeholders
- A data-led approach, with experience using platforms like Salesforce, HubSpot, or Gainsight
- Willingness to travel frequently (50%) across the UK to meet customers onsite
You\’ll be measured on:
- Net Revenue Retention (NRR) ≥110%
- Gross Revenue Retention (GRR) ≥95%
- Onsite QBR completion across all accounts
- Expansion and upsell revenue generation
- CSAT and NPS improvements
Why This Role?
- Join a high-impact, human-centered company that\’s reshaping healthcare through technology
- Be part of a collaborative, values-driven culture with a big focus on internal mobility and career growth
- Work remotely with autonomy while building deep, strategic partnerships with customers who truly care about what you do
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
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Strategic Account Manager - HealthTech / SaaS employer: Sphere Digital Recruitment
Contact Detail:
Sphere Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager - HealthTech / SaaS
✨Tip Number 1
Familiarise yourself with the latest trends in HealthTech and SaaS. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the HealthTech sector. Attend industry events or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you insights to discuss during your interview.
✨Tip Number 3
Prepare to showcase your experience with data-driven strategies. Be ready to discuss specific examples of how you've used KPIs and customer feedback to drive retention and expansion in previous roles.
✨Tip Number 4
Demonstrate your relationship-building skills by preparing anecdotes that highlight your ability to work with senior stakeholders. This will show that you can effectively manage key accounts and act as a trusted advisor.
We think you need these skills to ace Strategic Account Manager - HealthTech / SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, particularly within the SaaS or healthcare sectors. Use specific metrics to demonstrate your success in retention and expansion.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the healthcare technology sector and how your skills align with the company's mission. Mention your experience with data-driven strategies and relationship-building with senior stakeholders.
Showcase Relevant Skills: Emphasise your commercial acumen and familiarity with platforms like Salesforce or HubSpot. Highlight any experience you have with driving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) metrics.
Prepare for Interviews: Be ready to discuss your approach to managing key accounts and how you would handle onsite Quarterly Business Reviews (QBRs). Prepare examples of how you've successfully identified upsell opportunities in previous roles.
How to prepare for a job interview at Sphere Digital Recruitment
✨Understand the Company and Its Mission
Before your interview, take some time to research the company’s mission and values. Understanding how they are reshaping healthcare through technology will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Prepare for Data-Driven Discussions
Since this role requires a data-led approach, be ready to discuss your experience with metrics like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Bring examples of how you've used data to drive account strategies and improve customer satisfaction.
✨Showcase Your Relationship-Building Skills
As a Strategic Account Manager, strong relationship-building skills are crucial. Prepare examples of how you've successfully engaged with senior stakeholders and built trust with clients. Highlight any specific strategies you used to maintain and grow these relationships.
✨Demonstrate Your Consultative Approach
This role involves acting as a trusted advisor to clients. Be prepared to discuss how you’ve previously identified upsell and cross-sell opportunities by understanding client needs. Use specific examples to illustrate your consultative approach and how it led to successful outcomes.
