At a Glance
- Tasks: Lead social commerce strategies and drive client success on TikTok Shop.
- Company: Fast-growing agency at the forefront of social commerce and creator-led marketing.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a diverse team and contribute to innovative marketing solutions.
- Why this job: Shape the future of social commerce while working with exciting brands.
- Qualifications: 2+ years in social commerce, strong TikTok Shop expertise, and team leadership skills.
The predicted salary is between 55000 - 75000 £ per year.
A fast-growing specialist agency operating at the forefront of social commerce and creator-led marketing. Founded by industry leaders with deep platform expertise, the business helps ambitious brands unlock growth through TikTok Shop, live commerce, creator partnerships, and performance-driven social strategies. Working with a diverse portfolio of consumer brands, the agency combines strategic consulting, operational excellence, content, and commerce expertise to drive measurable commercial outcomes. The business is entering an exciting phase of growth and offers the opportunity to play a key role in shaping both client success and the future direction of the agency.
They are looking for an experienced Account Director with a strong background in social commerce, TikTok Shop operations, live shopping, and digital performance marketing. As a senior client lead, you will act as a strategic advisor to brands, helping them maximise commercial performance across social commerce channels while leading a high-performing account management team. You will be responsible for client growth, operational excellence, team development, and driving measurable business results. This role combines strategic consultancy, client leadership, commercial management, and hands-on optimisation, making it ideal for someone who enjoys working in a fast-paced, entrepreneurial environment.
Key Responsibilities
- Acting as the strategic lead across a portfolio of social commerce clients
- Advising brands on TikTok Shop performance, growth opportunities, and best practices
- Building and maintaining senior stakeholder relationships up to Marketing Director and CMO level
- Leading client meetings, reviews, and strategic planning sessions
- Managing onboarding, delivery, optimisation, reporting, and ongoing client success processes
- Driving sales growth, profitability, and commercial performance across client accounts
- Using data analysis and performance insights to identify growth opportunities and optimisation strategies
- Developing and executing TikTok Live and live commerce strategies to achieve client objectives
- Collaborating closely with creative, studio, operations, and social teams to deliver integrated campaigns
- Managing account budgets, forecasting, spend reconciliation, and commercial reporting
- Supporting finance processes relating to invoicing, billing, and creator payments
- Recruiting, mentoring, and developing account management team members
- Defining objectives, performance standards, and development plans for direct reports
- Monitoring platform updates, industry trends, and emerging opportunities within social commerce
- Contributing to agency innovation, proposition development, and overall business growth
You
- Minimum 2+ years' experience managing social commerce programmes, with strong expertise in TikTok Shop operations and live commerce
- Experience working within an agency, platform, or brand-side environment
- Demonstrated success delivering GMV growth and commercial objectives for clients
- Strong understanding of TikTok Shop ecosystem, affiliate programmes, creator partnerships, and commerce operations
- Comfortable presenting strategy and performance recommendations to senior stakeholders and executive-level clients
- Advanced analytical skills with the ability to interpret performance data and translate insights into action
- Strong commercial acumen with experience managing budgets, forecasting, and financial reconciliation
- Excellent presentation and communication skills, including advanced PowerPoint or Google Slides capabilities
- Proven experience managing, developing, and motivating high-performing teams
- Ability to operate independently while collaborating effectively across multiple disciplines
- Strong problem-solving mindset with the resilience to navigate challenges and drive results
- Highly organised with exceptional attention to detail and process management skills
- Passionate about digital marketing, social commerce, and emerging consumer trends
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Social Commerce (TikTok Shop) Account Director employer: Sphere Digital Recruitment
As a fast-growing specialist agency at the forefront of social commerce, we offer an exciting opportunity for the Social Commerce Account Director to shape client success and drive innovation in a dynamic environment. Our London-based team thrives on collaboration, creativity, and a commitment to professional growth, providing ample opportunities for mentorship and development. With a diverse portfolio of consumer brands and a focus on performance-driven strategies, we empower our employees to make a meaningful impact while enjoying a supportive and inclusive work culture.
Contact Details:
Sphere Digital Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Social Commerce (TikTok Shop) Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your expertise! Create content that showcases your knowledge of social commerce and TikTok Shop. Whether it’s a blog post, a video, or even a TikTok, let potential employers see what you can bring to the table. This will help you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to social commerce. Think about how you would advise brands on TikTok Shop performance or handle client relationships. The more prepared you are, the more confident you’ll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace Social Commerce (TikTok Shop) Account Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Account Director in social commerce. Highlight your experience with TikTok Shop and any relevant achievements that showcase your ability to drive commercial performance.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your passion for social commerce and how your background aligns with our agency's mission to help brands grow through innovative strategies.
Showcase Your Analytical Skills:Since data analysis is key in this role, include examples of how you've used performance insights to drive growth in previous positions. We want to see your problem-solving mindset in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Sphere Digital Recruitment
✨Know Your TikTok Stuff
Make sure you brush up on the latest trends and features of TikTok Shop. Understand how live commerce works and be ready to discuss successful campaigns you've managed or admired. This will show your passion and expertise in social commerce.
✨Showcase Your Strategic Thinking
Prepare to talk about how you've driven growth for clients in the past. Use specific examples where you've advised brands on performance improvements or optimised their strategies. This will demonstrate your ability to think strategically and deliver results.
✨Build Rapport with Stakeholders
Think about how you can connect with senior stakeholders during the interview. Practice discussing how you’ve built relationships in previous roles, especially with Marketing Directors or CMOs. This will highlight your interpersonal skills and client management experience.
✨Be Data-Driven
Get comfortable with discussing data analysis and how it informs your decisions. Be prepared to share examples of how you've used performance insights to identify growth opportunities. This will showcase your analytical skills and commercial acumen.
