Sales Effectiveness Manager

An exciting high-growth SaaS business is looking for a Sales Effectiveness Manager to join their team on a fixed-term basis.

• Hybrid working, South East England
• Ideally 1 day per week in the office
• 9 months initially
• Start date: ASAP
• £60,000 base salary

The Job

As the Sales Effectiveness Manager, your responsibilities will include:

• Analysing customer and prospect journeys to identify conversion bottlenecks and drop-off points.
• Optimising onboarding, trial and nurture journeys to improve engagement and conversion rates.
• Building and enhancing CRM workflows, automations, triggers and customer communications.
• Running A/B testing programmes to improve customer acquisition and conversion performance.
• Leveraging AI and automation tools to improve efficiency across the customer lifecycle.
• Working closely with Sales, Marketing and Product teams to improve customer experiences and commercial outcomes.
• Reviewing lead management processes and ensuring opportunities are effectively followed up.
• Identifying process gaps, missed opportunities and areas for operational improvement.
• Creating reporting and dashboards to measure engagement, conversion and pipeline performance.
• Surfacing key customer insights and buying signals to help commercial teams prioritise activity.
• Developing scalable processes that improve sales effectiveness and reduce manual effort.
• Driving continuous optimisation across the revenue funnel through data-led decision making.

You

• Experience within a SaaS, technology or subscription-based business.
• Background in Revenue Operations, Sales Operations, Sales Enablement, Marketing Operations or Growth.
• Strong experience with CRM and marketing automation platforms such as HubSpot.
• Hands-on experience building workflows, automations, reporting and customer journeys.
• Strong analytical and critical thinking skills with a commercial mindset.
• Experience using data to improve customer engagement and conversion performance.
• A/B testing and conversion rate optimisation experience.
• Experience improving lead management and sales processes.
• Ability to work cross-functionally with Sales, Marketing and Product stakeholders.
• A proactive, curious and solutions-focused approach.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.