At a Glance
- Tasks: Lead strategies to boost customer loyalty and engagement through innovative marketing campaigns.
- Company: Join a high-growth international digital business with a vibrant culture.
- Benefits: Competitive salary, excellent benefits, and hybrid working model.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact on customer retention and drive business success.
- Qualifications: Experience in lifecycle marketing and team leadership required.
The predicted salary is between 75000 - 85000 £ per year.
We're partnering with a high-growth international digital business to recruit a Retention Loyalty Team Lead to join their expanding customer engagement team. This is a senior role responsible for driving customer retention, loyalty and profitability through sophisticated lifecycle marketing, rewards programmes, personalisation and customer journey optimisation across a large active customer base.
Alongside leading strategy and execution across the region, you'll manage a team of Retention Loyalty specialists while acting as the go-to expert for complex lifecycle, automation and loyalty initiatives.
What You'll Be Doing:
- Deliver retention and loyalty strategies that drive customer value, engagement and profitability.
- Lead the execution of sophisticated lifecycle campaigns, rewards programmes and personalised customer journeys.
- Own testing, optimisation and segmentation strategies across multiple channels.
- Partner with Product, CRM, Analytics, Marketing, Social and Operations teams to deliver seamless customer experiences.
- Analyse campaign performance and use insights to inform future strategies.
Retention Lead employer: Sphere Digital Recruitment
Join a dynamic and innovative digital business in Manchester, where you'll be at the forefront of shaping customer loyalty and retention strategies. With a strong emphasis on employee growth, our collaborative work culture fosters creativity and professional development, offering excellent benefits and a hybrid working model that promotes work-life balance. This is an exciting opportunity to make a significant impact within a high-growth environment while being supported by a passionate team dedicated to delivering exceptional customer experiences.
Contact Details:
Sphere Digital Recruitment Recruitment Team
