At a Glance
- Tasks: Manage enterprise client relationships and drive digital marketing strategies for success.
- Company: Global marketing tech leader known for innovation and growth.
- Benefits: Competitive salary, bonus, hybrid work model, and career development opportunities.
- Other info: Inclusive workplace that values diversity and offers support throughout the recruitment process.
- Why this job: Join a high-performing team and make a real impact on major brands.
- Qualifications: 5+ years in Customer Success with strong relationship-building skills.
The predicted salary is between 60000 - 70000 £ per year.
- Senior Customer Success Manager - Martech / Ecom
- London / Hybrid (2 Days a week)
- The Company
Our client is a global marketing technology business who work with the world's biggest brands and retailers.
Deliver AI-powered customer engagement and digital marketing solutions.
With a strong reputation for innovation and continued growth, they're looking to add a Senior Customer Success Manager to their high-performing team.
The Role
As Senior Customer Success Manager, you'll manage a portfolio of strategic enterprise clients, acting as a trusted advisor to senior stakeholders and ensuring customers maximise value from the platform.
You'll develop client strategies, drive adoption, identify growth opportunities and deliver exceptional customer outcomes.
Key Responsibilities
- Own relationships with strategic enterprise customers from onboarding through to retention and growth.
- Build trusted partnerships with senior stakeholders and understand their business objectives.
- Develop and optimise digital marketing strategies to deliver measurable results.
- Identify opportunities to grow accounts and increase platform adoption.
- Work cross-functionally with Product, Sales and Engineering to deliver the best customer experience.
- Mentor and support junior members of the Customer Success team.
About You
- 5+ years' experience in Customer Success
- Experience managing enterprise or global client accounts.
- Strong stakeholder management and relationship-building skills.
- Commercially minded with excellent project management abilities.
- Confident working in a fast-paced, high-growth technology environment.
Sphere is an equal opportunities employer.
We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
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Senior Customer Success Manager - Maartech / Ecom in London employer: Sphere Digital Recruitment
As a leading player in the GRC and Risk sector, our company offers an exceptional work environment that fosters collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for career advancement while supporting a hybrid working model from our vibrant London office. Join us to be part of a dynamic team where your contributions are valued, and you can truly shape your success.
Contact Details:
Sphere Digital Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager - Maartech / Ecom in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sphere Digital Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sphere Digital Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager - Maartech / Ecom in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sphere Digital Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Sphere Digital Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sphere Digital Recruitment!
How to prepare for a job interview at Sphere Digital Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
