At a Glance
- Tasks: Lead operations and drive efficiency in a fast-growing marketing agency.
- Company: Join a dynamic marketing agency at the forefront of technology and AI.
- Benefits: Remote work, competitive salary, bonuses, and clear career progression.
- Other info: Exciting growth stage with real influence and flexible working hours.
- Why this job: Shape the future of an innovative agency while working closely with the CEO.
- Qualifications: Experience in agency operations and a passion for efficiency and AI tools.
The predicted salary is between 50000 - 50000 £ per year.
Location: Remote (UK)
Salary: £50,000 + Bonus + Progression
Type: Full Time / Permanent
About the Company
Our client is a fast-growing, specialist marketing agency operating at the intersection of technology, AI and creator partnerships. They work with some of the world's most exciting high-growth brands, helping them scale awareness and revenue through innovative, performance-led campaigns. The business is entering a major growth phase and is looking for an Operations Director to work closely with the Founder/CEO to build the systems, structure and processes required to scale effectively. This is a unique opportunity to join a high-growth business at a pivotal stage and play a key role in shaping the future of a modern, AI-first agency.
The Opportunity
This is not a traditional operations role. You will act as a strategic right-hand to the CEO, taking ownership of internal operations across delivery, commercial processes and team performance. Your focus will be driving operational excellence through systems, automation and process improvement. You will build the infrastructure that allows the business to grow efficiently while maintaining high standards, strong margins and exceptional client delivery.
Key Responsibilities
- Operations & Process Management
- Build, optimise and scale internal systems across sales, delivery and campaign operations
- Create, document and implement SOPs across all key functions
- Identify inefficiencies and introduce smarter ways of working
- Ensure consistency and quality across campaigns and internal workflows
- Improve processes across sourcing, onboarding and campaign execution
- AI & Automation
- Design and implement AI-powered workflows across the business
- Use tools such as Zapier, Make, Claude and automation platforms
- Reduce manual tasks and improve productivity through automation
- Lead the evolution of an AI-enhanced operating model
- Team Performance & Leadership
- Support management of campaign and delivery teams
- Drive accountability, ownership and execution standards
- Monitor team performance and ensure targets are achieved
- Resolve day-to-day operational issues and escalate where required
- Support hiring, onboarding and capacity planning
- Commercial & Performance Metrics
- Track KPIs including delivery speed, client satisfaction, retention and output
- Improve profitability through smarter resourcing and operational efficiencies
- Support revenue tracking, margin management and business scalability
- Business Support
- Work closely with the CEO across finance, hiring and culture initiatives
- Help shape the internal structure of a fast-growth business
About You
- Proven experience in operations within an agency environment
- Strong understanding of how agencies scale profitably
- Highly systems-oriented with a passion for efficiency
- Experience implementing AI tools, automations or workflow technology
- Commercially minded with strong understanding of margins and performance
- Excellent leadership and communication skills
- Comfortable in a fast-paced, entrepreneurial environment
- Proactive, hands-on and solutions-focused
Desirable Experience
- Influencer, creator, media or digital agency background
- Experience in startup or scale-up businesses
- Experience within AI, SaaS or tech-led businesses
What's on Offer
- Fully remote role
- £50,000 basic salary
- Bonus opportunities linked to performance improvements
- Clear progression path into Head of Operations / Senior Leadership
- Direct exposure to Founder/CEO decision making
- Flexible working hours (core UK hours)
- 25 days holiday + bank holidays, increasing with service
- Join a business at an exciting growth stage with real influence and ownership
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Operations & Growth Director in London employer: Sphere Digital Recruitment
Join a dynamic and innovative marketing agency that is at the forefront of technology and AI, offering a fully remote role with a competitive salary and performance-linked bonuses. With a strong focus on employee growth, you will have direct access to the CEO and the opportunity to shape the future of the business while enjoying flexible working hours and a generous holiday allowance. This is an exciting chance to make a significant impact in a fast-paced environment that values efficiency and creativity.
Contact Details:
Sphere Digital Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Growth Director in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your achievements and how you’ve driven operational excellence in past roles. This will make you stand out!
✨Tip Number 3
Prepare for interviews by researching the company’s culture and values. Tailor your answers to show how you align with their mission, especially in areas like AI and automation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Operations & Growth Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations & Growth Director role. Highlight your experience in operations, especially in agency environments, and showcase how you can drive efficiency and scalability.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you've implemented AI tools or improved processes. This will help us see how you can bring value to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits into our culture, so don’t be afraid to show us who you are and what makes you passionate about this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at StudySmarter!
How to prepare for a job interview at Sphere Digital Recruitment
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent projects. Understanding their approach to technology, AI, and creator partnerships will help you align your answers with their goals and demonstrate genuine interest.
✨Showcase Your Operational Expertise
Prepare specific examples from your past experience that highlight your ability to optimise processes and implement systems. Be ready to discuss how you've driven operational excellence in previous roles, especially in an agency environment.
✨Emphasise Your AI Knowledge
Since this role involves AI and automation, brush up on relevant tools like Zapier and Make. Be prepared to discuss how you've used these technologies to improve efficiency and productivity in your previous positions.
✨Demonstrate Leadership Skills
Think of instances where you've led teams or projects successfully. Highlight your communication style and how you drive accountability and performance within a team, as this is crucial for the Operations & Growth Director role.
