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- Tasks: Provide face-to-face IT support for Windows and Mac users at our London office.
- Company: Join the dynamic team at Playstation, a leader in gaming technology.
- Benefits: Competitive hourly rate, hybrid working, and a vibrant office culture.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be the go-to tech hero, solving problems and enhancing employee experiences daily.
- Qualifications: Experience in IT support, strong customer service skills, and tech-savvy.
The predicted salary is between 15 - 22 £ per hour.
6 month Contract Inside IR35 £15-22 per hour DOE Hybrid working Full right to work in the UK required for this role.
A fab client of ours, Playstation, is looking for an IT support contractor. IT Service & Support Europe provides IT support services to the UK & European user base. The broad computing environment is a mixed estate of Microsoft Windows 11 and Apple MacOS. Both platforms are core operating systems for desktops and laptops across the business. Windows devices are integrated with Active Directory, while Apple devices (iMacs and MacBook Pros) form a growing part of the estate and are centrally managed using JAMF Pro.
The IT Support team fills a key role within the IT Service & Support function. The objective is to ensure IT support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to the direction set by SIE IT. This role will be office-based at our London Regional Headquarters, primarily focused on providing face-to-face IT support via the IT Walk-Up Desk. You will be the first point of contact for on-site employees needing IT assistance, delivering a high level of service and resolving a wide range of issues to keep business operations running smoothly.
What you'll be doing:
- Delivering IT support via the Walk-Up Desk, acting as the first point of contact for in-office employees.
- Providing hands-on support for both Windows 11 and MacOS users, covering hardware, software, and account-related issues.
- Meeting room and A/V (audio-visual) support.
- Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking.
- Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary.
- Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly.
- Contributing to knowledge sharing and continuous improvement within the IT Support team.
What we're looking for:
We're looking for someone with a strong customer service focus, excellent communication skills, and solid experience in front-line IT support within a corporate environment. You'll be confident providing face-to-face support, capable of handling a wide variety of IT issues, and comfortable working in a busy office environment.
Technical skills:
- Proven Tier 1/2 IT support experience in an enterprise environment.
- Strong working knowledge of Microsoft Windows 11.
- Strong working knowledge of MacOS support in a corporate setting.
- Good working knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word).
- Familiarity with Active Directory tasks (password resets, account unlocks).
- Familiarity with Okta and Single Sign-On (SSO) technologies.
- Provide meeting room and A/V (audio-visual) support, ensuring equipment such as displays, conferencing systems, and video calls function smoothly for onsite and hybrid meetings.
- General understanding of networking basics (Wi-Fi, TCP/IP).
Non-technical skills:
- Excellent customer service and communication skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong problem-solving approach with a focus on employee experience.
- Team player with a proactive, 'can-do' mindset.
- Experience working with helpdesk and IT service management platforms (ideally ServiceNow) for incidents, requests and asset management.
IT Support Contractor in London employer: Sphere Digital Recruitment
Contact Detail:
Sphere Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Contractor in London
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who work at companies like Playstation. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Practice your face-to-face skills. Since this role is all about providing hands-on support, grab a mate and do some mock interviews or role-plays. Show off that customer service flair!
✨Tip Number 3
Be ready to showcase your tech skills! Brush up on your knowledge of Windows 11 and MacOS, and be prepared to discuss how you've tackled IT issues in the past. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace IT Support Contractor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Contractor role. Highlight your experience with Windows 11 and MacOS, as well as any customer service skills that show you can handle face-to-face support like a pro.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Playstation. Mention your hands-on support experience and how you can contribute to the IT Support team’s goals.
Show Off Your Technical Skills: Don’t forget to showcase your technical know-how! List your familiarity with Active Directory, Microsoft Office 365, and any helpdesk platforms you've used. This will help us see you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Sphere Digital Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows 11 and MacOS. Be ready to discuss specific issues you've resolved in the past, as well as any tools or software you've used, like Active Directory or JAMF Pro. This will show that you're not just familiar with the systems but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role is all about face-to-face support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and how you’ve managed difficult situations. A positive attitude and a 'can-do' mindset will go a long way!
✨Prepare for Common Scenarios
Anticipate questions about typical IT support scenarios, such as troubleshooting hardware issues or managing A/V equipment in meeting rooms. Practise explaining your thought process clearly and concisely, as this will demonstrate your problem-solving approach and ability to work under pressure.
✨Familiarise Yourself with the Company Culture
Research PlayStation and their IT support culture. Understanding their values and how they align with your own will help you tailor your responses during the interview. It’s also a great way to show your enthusiasm for the role and the company!