At a Glance
- Tasks: Lead and optimise operations in a fast-growing marketing agency.
- Company: Award-winning agency with a collaborative culture and global clients.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Exciting chance to drive change in a high-growth environment.
- Why this job: Join a dynamic team and shape the future of agency operations.
- Qualifications: Experience in senior operations roles and strong commercial skills.
The predicted salary is between 70000 - 70000 £ per year.
A fast-growing, award-winning marketing agency is seeking an experienced Operations Director to support its next phase of growth. With a collaborative culture and a growing portfolio of global clients, the agency is now looking to professionalise and scale its operations to match its ambitious plans.
This is a newly created leadership position, ideal for a strategic operator who thrives in high-growth environments. You'll lead the design and implementation of end-to-end operations - from workflow optimisation and resource planning to commercial performance and infrastructure scaling. Reporting into the senior leadership team, you'll bring structure and clarity to the agency's ways of working, enabling teams to deliver efficiently, profitably, and at pace. You'll also play a key role in driving culture, performance and future readiness.
Key Responsibilities- Operational Strategy & Leadership
- Develop and lead the agency's operational roadmap and strategy.
- Introduce scalable systems, processes, and delivery models.
- Align operational practices with commercial growth and performance goals.
- Promote a culture of clarity, accountability, and continuous improvement.
- Workflow, Delivery & Resource Management
- Oversee delivery operations across multiple functions (creative, paid, strategy, influencer).
- Design and implement efficient, scalable workflows and delivery practices.
- Manage and optimise tools like Monday.com to ensure accountability and visibility.
- Lead agency-wide resource planning and utilisation forecasting.
- Proactively identify and resolve operational risks and delivery issues.
- Performance, Data & Commercial Oversight
- Define and track operational KPIs (e.g., delivery times, margin, quality benchmarks).
- Work with finance and client leads to improve scoping, resourcing and profitability.
- Team Structure, Leadership & Development
- Design scalable team structures to support agency growth.
- Introduce role clarity, progression pathways, and onboarding processes.
- Governance, Compliance & Risk Management
- Oversee GDPR and data compliance, particularly in relation to third-party data.
- Ensure documentation and contract governance across client, talent, and freelance partners.
About You
- Significant experience in a senior operational role within a high-growth agency or creative business.
- Proven success in building scalable systems, processes, and delivery infrastructure.
- Strong commercial skills, particularly in project delivery, utilisation, and margin improvement.
- Hands-on expertise in workflow platforms and operational tools.
Agency Operations Manager in London employer: Sphere Digital Recruitment
Join a fast-growing, award-winning marketing agency in Shoreditch, London, where you'll thrive in a collaborative culture that values innovation and strategic thinking. With hybrid working options and a focus on employee development, this role offers the chance to shape operational excellence while contributing to the agency's ambitious growth plans. Enjoy a dynamic work environment that fosters creativity and accountability, making it an ideal place for professionals seeking meaningful and rewarding employment.
Contact Details:
Sphere Digital Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Agency Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in operational strategy and leadership. Show them you’re the perfect fit for their ambitious plans!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the Operations Director role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Agency Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Operations Director role. Highlight your experience in high-growth environments and any relevant operational strategies you've implemented.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully led operational changes and improved performance in previous roles.
Showcase Your Leadership Style:In your application, let us know about your leadership approach. We want to see how you promote a culture of clarity and accountability, so share any relevant experiences that demonstrate this.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Sphere Digital Recruitment
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of the Operations Director role. Familiarise yourself with operational strategies, workflow optimisation, and resource management. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership abilities in high-growth environments. Think about times when you've successfully implemented scalable systems or improved team performance. Be ready to discuss how you can drive culture and accountability within the agency.
✨Get Familiar with Their Tools
Since the agency uses tools like Monday.com, it’s a good idea to brush up on your knowledge of this platform or similar ones. Being able to discuss how you’ve used such tools to enhance operational efficiency will show that you’re ready to hit the ground running.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their current operational challenges or how they envision the role evolving. This shows your genuine interest in the position and helps you assess if the agency is the right fit for you.
