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For Companies At a Glance
- Tasks: Lead operations and optimise processes in a fast-growing marketing agency.
- Company: Dynamic marketing agency at the forefront of technology and AI.
- Benefits: £50,000 salary, performance bonuses, remote work, and career progression.
- Other info: Flexible hours, 25 days holiday, and direct exposure to leadership.
- Why this job: Join a pivotal role shaping the future of an innovative agency.
- Qualifications: Experience in agency operations and a passion for efficiency.
The predicted salary is between 50000 - 50000 £ per year.
Location: Remote (UK)
Salary: £50,000 + Bonus + Progression
Type: Full Time / Permanent
About the Company
Our client is a fast-growing, specialist marketing agency operating at the intersection of technology, AI and creator partnerships. They work with some of the world's most exciting high-growth brands, helping them scale awareness and revenue through innovative, performance-led campaigns. The business is entering a major growth phase and is looking for an Operations Director to work closely with the Founder/CEO to build the systems, structure and processes required to scale effectively. This is a unique opportunity to join a high-growth business at a pivotal stage and play a key role in shaping the future of a modern, AI-first agency.
The Opportunity
This is not a traditional operations role. You will act as a strategic right-hand to the CEO, taking ownership of internal operations across delivery, commercial processes and team performance. Your focus will be driving operational excellence through systems, automation and process improvement. You will build the infrastructure that allows the business to grow efficiently while maintaining high standards, strong margins and exceptional client delivery.
Key Responsibilities
- Operations & Process Management
- Build, optimise and scale internal systems across sales, delivery and campaign operations
- Create, document and implement SOPs across all key functions
- Identify inefficiencies and introduce smarter ways of working
- Ensure consistency and quality across campaigns and internal workflows
- Improve processes across sourcing, onboarding and campaign execution
- AI & Automation
- Design and implement AI-powered workflows across the business
- Use tools such as Zapier, Make, Claude and automation platforms
- Reduce manual tasks and improve productivity through automation
- Lead the evolution of an AI-enhanced operating model
- Team Performance & Leadership
- Support management of campaign and delivery teams
- Drive accountability, ownership and execution standards
- Monitor team performance and ensure targets are achieved
- Resolve day-to-day operational issues and escalate where required
- Support hiring, onboarding and capacity planning
- Commercial & Performance Metrics
- Track KPIs including delivery speed, client satisfaction, retention and output
- Improve profitability through smarter resourcing and operational efficiencies
- Support revenue tracking, margin management and business scalability
- Business Support
- Work closely with the CEO across finance, hiring and culture initiatives
- Help shape the internal structure of a fast-growth business
About You
- Proven experience in operations within an agency environment
- Strong understanding of how agencies scale profitably
- Highly systems-oriented with a passion for efficiency
- Experience implementing AI tools, automations or workflow technology
- Commercially minded with strong understanding of margins and performance
- Excellent leadership and communication skills
- Comfortable in a fast-paced, entrepreneurial environment
- Proactive, hands-on and solutions-focused
Desirable Experience
- Influencer, creator, media or digital agency background
- Experience in startup or scale-up businesses
- Experience within AI, SaaS or tech-led businesses
What's on Offer
- Fully remote role
- £50,000 basic salary
- Bonus opportunities linked to performance improvements
- Clear progression path into Head of Operations / Senior Leadership
- Direct exposure to Founder/CEO decision making
- Flexible working hours (core UK hours)
- 25 days holiday + bank holidays, increasing with service
- Join a business at an exciting growth stage with real influence and ownership
Equal Opportunity Statement
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Head of Operations employer: Sphere Digital Recruitment
Contact Detail:
Sphere Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A personal connection can often get you noticed faster than a CV.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around operations and AI tools. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Operations Director. Highlight your experience in operations, especially within an agency environment, and showcase any relevant achievements that demonstrate your ability to drive efficiency and performance.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this unique opportunity. Share your passion for operational excellence and how your skills align with our mission to scale effectively while maintaining high standards.
Showcase Your AI Experience: Since this role involves implementing AI tools and automation, make sure to highlight any relevant experience you have in this area. We want to see how you've used technology to improve processes and drive results in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Sphere Digital Recruitment
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent projects. Understanding their approach to technology, AI, and creator partnerships will help you align your answers with their goals and demonstrate genuine interest.
✨Showcase Your Operational Expertise
Prepare specific examples from your past experience that highlight your ability to optimise processes and implement systems. Be ready to discuss how you've driven operational excellence in previous roles, especially in an agency environment.
✨Emphasise Your AI Knowledge
Since this role involves implementing AI tools and automation, brush up on your knowledge of relevant technologies. Be prepared to discuss how you've used AI or automation in your previous roles to improve efficiency and productivity.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready for the CEO. Inquire about their vision for the company’s growth and how they see the operations role evolving. This shows your strategic thinking and genuine interest in contributing to their success.