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For Companies At a Glance
- Tasks: Lead and elevate the global Customer Success function in a fast-growing SaaS scale-up.
- Company: Join a cutting-edge AI-driven SaaS company redefining enterprise outcomes.
- Benefits: Competitive salary, bonus potential, and the chance to shape strategy.
- Why this job: Make a real impact in a high-growth environment with autonomy and support.
- Qualifications: 5+ years in SaaS, with leadership experience and strong financial acumen.
- Other info: Be part of a passionate team driving innovation and change.
The predicted salary is between 60000 - 85000 £ per year.
Job Description
Salary: £70k – £100k + Bonus
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London / Hybrid
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We are working a fast-growing SaaS scale-up at the forefront of AI-driven solutions. They're looking for a Head of Customer Success to continue to build, scale and elevate their global CS function. This is a rare chance to step into a high-impact role, own the customer journey end-to-end, and partner with some of the world's leading enterprise brands.
\\nThe Role\\n
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- Driving adoption, retention and expansion across enterprise accounts.
- Building out a world-class CS function – scaling, coaching and mentoring a high-performing team.
- Acting as a strategic partner to the C-suite, shaping product roadmaps and customer advocacy initiatives.
- Owning CS P&L, budgets and efficiency metrics, with a laser focus on ROI.
- Embedding best-in-class processes across onboarding, renewals, escalations and health scoring.
- This role is perfect for someone who thrives on strategic leadership but isn't afraid to roll their sleeves up and get hands-on.
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\\nWhat They're Looking For:\\n
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- 5 + years in SaaS with at least 3 years in leadership
- Proven record driving retention, NRR and account expansion
- Strong financial acumen and direct ownership of CS budgets / P&L
- Experience leading through change, escalations and turnaround scenarios
- Bonus: Familiarity with AI & automation tools, scaling globally, working across diverse markets.
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\\nWhy Apply:\\n
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- Join a high-growth team that's redefining how AI can transform enterprise outcomes
- Huge autonomy to shape the CS strategy from the ground up
- Work alongside a passionate, values-driven leadership team
- Be part of a business that's scaling fast, where your work will have immediate and visible impact
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If you're an experienced CS leader who wants to make their mark in a high-growth SaaS environment, get in touch –
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Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
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Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
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If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
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Head of Customer Success employer: Sphere Digital Recruitment
Contact Detail:
Sphere Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Head of Customer Success role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their customer success strategies and think about how you can contribute to their growth. Tailor your answers to show how your experience aligns with their needs.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire. Express your interest in their customer success initiatives and ask if they have any upcoming opportunities. It shows initiative and could set you apart from other candidates.
✨Tip Number 4
Finally, apply through our website! We’ve got a range of exciting roles that could be perfect for you. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that dream job!
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Success. Highlight your experience in SaaS, leadership, and any specific achievements that showcase your ability to drive retention and account expansion.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission. Be sure to mention any experience you have with AI and automation tools.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you build and mentor high-performing teams, especially in a fast-paced environment. Share examples of how you've led through change or turned around challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Sphere Digital Recruitment
✨Know Your Numbers
As a Head of Customer Success, you'll need to demonstrate your financial acumen. Be prepared to discuss specific metrics like retention rates, NRR, and how you've managed budgets in the past. Bring examples that showcase your ability to drive ROI.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about how you can convey your coaching and mentoring experience. Prepare anecdotes that highlight how you've built high-performing teams and led them through change or challenges.
✨Understand the Customer Journey
Since you'll be owning the customer journey end-to-end, make sure you can articulate your approach to onboarding, renewals, and escalations. Discuss any best practices you've implemented and how they improved customer satisfaction.
✨Be Ready for Strategic Discussions
You'll be acting as a strategic partner to the C-suite, so brush up on how you've shaped product roadmaps or customer advocacy initiatives in previous roles. Prepare to discuss how you can align customer success with broader business goals.
