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For Companies At a Glance
- Tasks: Lead client partnerships and manage a high-performing account team.
- Company: Join an award-winning digital media agency focused on innovation and growth.
- Benefits: Enjoy a dynamic work environment with opportunities for career progression.
- Why this job: Shape the future of client services in a fast-growing agency with a results-driven culture.
- Qualifications: Proven leadership experience in digital agency client services is essential.
- Other info: Sphere Digital Recruitment promotes equal opportunities and supports diverse applicants.
The predicted salary is between 43200 - 72000 £ per year.
About the Agency
Award-winning digital media agency known for their results-driven culture and commitment to long-term partnerships, this agency supports fast-growing B2B and D2C businesses across eCommerce and lead generation sectors. They offer full-service performance marketing and digital consultancy, supporting ambitious brands that are ready to scale. Focused on innovation, strategic thinking, and commercial impact, they work as true partners to their clients, delivering tailored digital solutions that drive measurable growth.
The Role
As the new Head of Client Services, you'll play a key role in shaping the future of the agency's client partnerships. You'll lead a high-performing account management team, oversee strategic delivery across all service lines, and report directly into the senior leadership team. This is a newly created role, central to the agency's expansion strategy. You will be responsible for the growth, retention, and strategic direction of all client accounts, ensuring consistent delivery, measurable performance, and alignment with business goals.
Key Responsibilities
- Client Leadership: Build strong relationships with senior stakeholders, acting as the agency's lead for strategic client conversations and ensuring delivery exceeds expectations.
- Team Development: Lead and mentor a growing team of Account Directors, Managers, and Executives, supporting their career progression and maintaining a high-performance culture.
- Strategic Oversight: Align client campaigns with business objectives, ensuring cross-channel thinking and clear KPIs. Guide execution across paid media, content, CRM, and SEO.
- Operational Excellence: Manage resource planning, delivery timelines, and commercial performance across accounts. Identify and implement process improvements.
- Commercial Focus: Own revenue and profitability targets for client services. Identify growth opportunities, upsell services, and support new business development efforts.
- Collaboration: Work closely with channel leads and the senior management team to drive cross-functional performance and integrated campaign success.
What We're Looking For
- Proven experience in a senior account or client services leadership role at a digital agency.
- A track record of developing and executing high-impact strategies across performance marketing channels.
- Experience managing multi-disciplinary teams, with strong mentorship and leadership skills.
- Commercially savvy - confident working with budgets, forecasting, and driving account profitability.
- Able to translate performance insights into strategic recommendations for clients.
- Excellent communicator with strong stakeholder management abilities.
- Comfortable managing multiple accounts simultaneously in a fast-paced environment.
- Experience working across lead generation and eCommerce businesses is highly desirable.
Targets & Success Measures
- High client retention and satisfaction scores
- Successful delivery against performance and revenue KPIs
- Growth in client value and service expansion
- Development of a best-in-class client services team
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Head of Client Services- Manchester employer: Sphere Digital Recruitment
Contact Detail:
Sphere Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services- Manchester
✨Tip Number 1
Familiarise yourself with the agency's current client portfolio and case studies. Understanding their successful campaigns will help you speak confidently about how you can enhance client relationships and drive results.
✨Tip Number 2
Network with professionals in the digital marketing space, especially those who have experience in B2B and D2C sectors. Building connections can provide insights into the agency's culture and expectations, giving you an edge during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams to achieve high client satisfaction and retention rates. Highlighting your leadership style and success stories will demonstrate your fit for the Head of Client Services role.
✨Tip Number 4
Stay updated on the latest trends in performance marketing and digital consultancy. Being knowledgeable about industry innovations will show your commitment to strategic thinking and your ability to align client campaigns with business objectives.
We think you need these skills to ace Head of Client Services- Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and digital marketing. Focus on your leadership roles, team development, and any successful strategies you've implemented that align with the agency's goals.
Craft a Compelling Cover Letter: In your cover letter, emphasise your proven track record in managing client relationships and leading teams. Mention specific examples of how you've driven growth and retention in previous roles, and express your enthusiasm for the agency's innovative approach.
Showcase Your Strategic Thinking: During the application process, be prepared to discuss your strategic oversight capabilities. Highlight experiences where you aligned campaigns with business objectives and drove measurable performance across various channels.
Prepare for Interviews: If selected for an interview, think about how you can demonstrate your commercial focus and stakeholder management skills. Be ready to discuss how you would lead the account management team and ensure operational excellence within the agency.
How to prepare for a job interview at Sphere Digital Recruitment
✨Showcase Your Leadership Skills
As the Head of Client Services, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully developed teams in the past, focusing on your leadership style and the impact it had on performance.
✨Understand the Agency's Clients
Familiarise yourself with the agency's client base, particularly in eCommerce and lead generation. Be ready to discuss how you would approach building relationships with these clients and aligning their campaigns with business objectives.
✨Prepare for Strategic Conversations
Since you'll be leading strategic discussions, think about how you can translate performance insights into actionable recommendations. Prepare to share your thoughts on current trends in digital marketing and how they could benefit the agency's clients.
✨Demonstrate Commercial Acumen
The role requires a strong focus on revenue and profitability. Be prepared to discuss your experience with budgets and forecasting, and how you've previously identified growth opportunities within client accounts.
