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- Tasks: Drive customer engagement and retention using innovative digital strategies.
- Company: Leading Health Tech SaaS company with a focus on data-driven solutions.
- Benefits: Competitive salary, bonus opportunities, and hybrid working model.
- Why this job: Make a real impact in health tech while developing your career in a dynamic environment.
- Qualifications: Experience in Customer Success or Account Management within SaaS and strong analytical skills.
- Other info: Join a diverse team committed to equal opportunities and personal growth.
The predicted salary is between 36000 - 48000 £ per year.
Our client is a marketing leading Health Tech SaaS business powering thousands of users through a genuinely smart, data‑led platform. Profitable, scaling, and investing heavily in product and automation, they’re now hiring a Customer Success Manager to drive engagement at scale. This is modern Customer Success - digital first, insight‑led, and built around impact, not endless calls.
What you’ll do:
- Own a portfolio of digital‑led customers using one‑to‑many engagement
- Drive adoption, retention, and value through automated lifecycle programmes
- Execute onboarding, adoption, maturity, and renewal readiness communications
- Reduce churn through targeted digital interventions
- Partner with Product, Marketing, and Ops to deliver seamless journeys
- Deliver digital campaigns (email, in‑app, webinars, product comms)
- Maintain strong CRM hygiene (HubSpot)
- Report on engagement, adoption, and programme effectiveness
What you’ll bring:
- Experience in Customer Success OR Account Management in SaaS
- Proven background in digital or scaled engagement models
- Strong analytical mindset with confidence using usage data
- Hands‑on CRM experience (HubSpot or Salesforce)
- Excellent written communication skills
- Process‑driven, organised, and commercially minded
- Comfortable operating beyond 1:1 customer management
Get in touch to find out more.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Customer Success Manager in England employer: Sphere Digital Recruitment
Contact Detail:
Sphere Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the Health Tech SaaS space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your success in Customer Success or Account Management. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t wait for job postings to pop up. Reach out directly to companies you admire, like our client, and express your interest in working with them. You never know what opportunities might arise!
✨Tip Number 4
Keep it digital! Since this role is all about digital engagement, make sure your online presence reflects your expertise. Share insights, engage with relevant content, and let your passion for Customer Success shine through!
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and any digital engagement models you've worked with. We want to see how you can drive adoption and retention!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects your personality while still being professional. We love a good story!
Highlight Your Analytical Mindset: Don’t forget to mention your experience with data analysis and CRM tools like HubSpot or Salesforce. We’re looking for someone who can use data to drive decisions and improve customer journeys, so share any relevant examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Sphere Digital Recruitment
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics in Customer Success, especially those relevant to SaaS. Be ready to discuss how you’ve used data to drive engagement and retention in your previous roles.
✨Showcase Your Digital Engagement Experience
Prepare examples of how you've successfully implemented digital engagement strategies. Highlight any automated lifecycle programmes you've managed and the impact they had on customer adoption and churn reduction.
✨Demonstrate Strong CRM Skills
Since the role requires hands-on experience with HubSpot or Salesforce, be prepared to discuss your familiarity with these tools. Share specific instances where you maintained CRM hygiene and how it contributed to successful customer journeys.
✨Communicate Clearly and Effectively
As excellent written communication skills are essential, practice articulating your thoughts clearly. Consider preparing a brief presentation or report that showcases your analytical mindset and ability to convey complex information simply.
