At a Glance
- Tasks: Own client onboarding and optimise their performance marketing with data-driven insights.
- Company: Fast-growing AI Paid Media platform transforming digital marketing.
- Benefits: Competitive salary, bonus potential, and hybrid work flexibility.
- Other info: Join a high-growth team where your contributions truly matter.
- Why this job: Make a real impact by advising clients and owning their success.
- Qualifications: 3+ years in customer-facing roles, with a knack for data storytelling.
The predicted salary is between 50000 - 60000 £ per year.
We're working with a fast-growing AI Paid Media platform that helps global brands and retailers plan, optimise, and scale their performance marketing. Backed by a genuinely exciting product and a customer base that's scaling quickly, they're now looking for a Customer Success Manager to join them at a pivotal moment.
This isn't your typical "check-in and renew" CS role. It's a hybrid of relationship management and hard data analysis; you'll be just as comfortable presenting ROAS trends and churn analysis as you are building trust with a client on a call. If you like getting into the numbers and owning the relationship, this one's worth a conversation.
What you'll be doing:
- Owning onboarding from post-contract through to full platform adoption - training clients and setting them up for success from day one
- Digging into campaign performance data to spot trends and shape data-backed recommendations
- Acting as a genuine strategic partner, advising clients on Paid Media ROI, not just reporting numbers back at them
- Building and maintaining reporting dashboards that track account health, spend efficiency, and ROI across your portfolio
- Using trend and statistical analysis to flag at-risk accounts before they become churn problems
- Running weekly account reviews and being the voice of the customer internally
What they're looking for:
- 3+ years in a customer-facing role
- Customer Success, Account Management, or Digital Marketing all work
- Equally keen to hear from Media Agency backgrounds
- If you've run Paid Search or Paid Social campaigns and want to move client-side into a CS-flavoured role, this could be a great next step
- A track record of turning data into a story clients actually understand and act on
Why this one's worth a look:
High-growth business, real ownership from day one, and a product that's genuinely solving a problem in the market. If you like being trusted to own outcomes rather than just tick boxes, you'll fit right in.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Customer Success Manager - AI Paid Media Platform employer: Sphere Digital Recruitment
As a leading player in the GRC and Risk sector, our company offers an exceptional work environment that fosters collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for career advancement while supporting a hybrid working model from our vibrant London office. Join us to be part of a dynamic team where your contributions are valued, and you can truly shape your success.
Contact Details:
Sphere Digital Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - AI Paid Media Platform
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sphere Digital Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sphere Digital Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - AI Paid Media Platform
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sphere Digital Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Sphere Digital Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sphere Digital Recruitment!
How to prepare for a job interview at Sphere Digital Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
