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For Companies At a Glance
- Tasks: Manage enterprise accounts, build relationships, and drive client success.
- Company: Join a leading global platform focused on customer insights and brand trust.
- Benefits: Enjoy flexible hybrid working, comprehensive benefits, and career development opportunities.
- Why this job: Make a real impact by partnering with strategic clients and driving results.
- Qualifications: 4+ years in managing enterprise accounts with strong communication and negotiation skills.
- Other info: Sphere Digital Recruitment promotes diversity and inclusivity in the workplace.
The predicted salary is between 43200 - 72000 £ per year.
Customer Success Manager – Health Tech
SaaS | Health Tech | Surrey (Hybrid)
Up to £40,000 + Bonus
Our client is a marketing leading Health Tech SaaS business powering thousands of users through a genuinely smart, data‑led platform.
Profitable, scaling, and investing heavily in product and automation, they’re now hiring a Customer Success Manager to drive engagement at scale.
This is modern Customer Success – digital first, insight‑led, and built around impact, not endless calls.
What you’ll do
- Own a portfolio of digital‑led customers using one‑to‑many engagement
- Drive adoption, retention, and value through automated lifecycle programmes
- Execute onboarding, adoption, maturity, and renewal readiness communications
- Reduce churn through targeted digital interventions
- Partner with Product, Marketing, and Ops to deliver seamless journeys
- Deliver digital campaigns (email, in‑app, webinars, product comms)
- Maintain strong CRM hygiene (HubSpot)
- Report on engagement, adoption, and programme effectiveness
What you’ll bring
- Experience in Customer Success OR Account Management in SaaS
- Proven background in digital or scaled engagement models
- Strong analytical mindset with confidence using usage data
- Hands‑on CRM experience (HubSpot or Salesforce)
- Excellent written communication skills
- Process‑driven, organised, and commercially minded
- Comfortable operating beyond 1:1 customer management
Get in touch to find out more –
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
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Customer Success Manager employer: Sphere Digital Recruitment
Contact Detail:
Sphere Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the company’s platform and its unique selling points. Understanding how their customer reviews and insights work will allow you to speak confidently about how you can help clients maximise ROI.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your success in managing enterprise accounts. Highlight instances where you drove renewals or identified upsell opportunities to showcase your commercial acumen.
✨Tip Number 4
Stay updated on industry trends related to customer success and SaaS. Being knowledgeable about the latest developments will help you engage in meaningful conversations during interviews and show your commitment to the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing enterprise accounts, particularly in a SaaS or data-led environment. Use specific examples that demonstrate your success in retention and growth.
Craft a Compelling Cover Letter: In your cover letter, emphasise your commercial acumen and negotiation skills. Mention how you can build strong relationships with clients and provide examples of how you've acted as a trusted advisor in previous roles.
Showcase Communication Skills: Since the role requires confident communication, consider including a section in your application that outlines your experience presenting technical solutions clearly and engagingly. This could be through past projects or client interactions.
Highlight Collaborative Experience: Demonstrate your ability to collaborate with various teams such as Sales, Product, and Support. Provide examples of how this collaboration has led to exceptional customer outcomes in your previous roles.
How to prepare for a job interview at Sphere Digital Recruitment
✨Understand the Company and Its Clients
Before your interview, take the time to research the company and its strategic clients. Understand their business model, the sectors they operate in, and how they leverage customer feedback. This knowledge will help you demonstrate your interest and ability to manage enterprise accounts effectively.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully developed multi-level relationships with clients. Highlight how these relationships led to retention and growth, showcasing your consultative approach.
✨Prepare for Technical Discussions
Given the technical nature of the role, be ready to discuss how you can present technical solutions clearly and engagingly. Brush up on any relevant technical knowledge related to SaaS and data-driven insights, as this will help you communicate effectively with both operational and technical stakeholders.
✨Demonstrate Your Commercial Acumen
The role requires strong commercial skills, so be prepared to discuss your experience with negotiation and upselling. Think of specific instances where you've identified opportunities for cross-selling or upselling and how you approached those conversations with clients.
