At a Glance
- Tasks: Lead customer success initiatives and enhance client relationships in the PropTech sector.
- Company: Innovative AI SaaS business transforming property management.
- Benefits: Competitive salary up to £75,000 and opportunity for career growth.
- Other info: Join a dynamic team and make a real impact in a growing company.
- Why this job: Shape the future of customer success while working with cutting-edge AI technology.
- Qualifications: Experience in customer success and a passion for technology.
The predicted salary is between 60000 - 65000 £ per year.
Customer Success Lead (Up to £75,000) The Company My client is an innovative AI Saa S business operating within the Prop Tech sector.
Its platform helps property managers, letting agents and residential operators automate many of the operational tasks that traditionally consume significant amounts of time, including customer communications, maintenance coordination, compliance workflows and day-to-day property management.
Following a successful launch with a number of pilot customers, the business is entering an exciting growth phase and is looking for its first senior Customer Success hire to build and scale the function.
Working closely with the founders and senior leadership team, you'll have the opportunity to shape how Customer Success operates as the company grows, while helping deliver an AI platform that is transforming property operations.
The Role Reporting directly into the founders, this is a highly visible role sitting at the intersection of Customer Success, Product, Operations and AI.
You will take ownership of the entire customer lifecycle, from onboarding and implementation through to adoption, retention and expansion.
A key part of the role will be converting pilot customers into long-term paying clients, whilst building scalable Customer Success processes that allow the business to grow efficiently.
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Contact Details:
Sphere Digital Recruitment Recruitment Team
