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- Tasks: Provide top-notch support to gaming partners and ensure smooth operations.
- Company: Join a global leader in interactive entertainment with a focus on innovation.
- Benefits: Competitive hourly rate, hybrid work model, and a vibrant team culture.
- Why this job: Be part of an exciting industry and help shape the future of gaming.
- Qualifications: Fluent Japanese and strong problem-solving skills required.
- Other info: Dynamic role with opportunities for growth in a creative environment.
The predicted salary is between 20 - 30 £ per hour.
Our client is a global leader in interactive entertainment, developing innovative products, services, and experiences enjoyed by millions of users worldwide. Their portfolio includes advanced hardware platforms, digital services, immersive technologies, and award-winning software created by world-class studios. They are committed to creating an inclusive workplace where employees feel empowered and valued. The organisation welcomes individuals who are passionate about innovation, technology, and interactive entertainment to join their growing global team. YOU MUST BE ABLE TO SPEAK JAPANESE FOR THIS ROLE.
About the Role
Our client is seeking an Account Support Specialist to join their Developer Technology organisation within the Partner Services team based in London. This role will focus on providing high-quality operational support to external development partners through web-based systems and internal support platforms. The position plays an important role in ensuring a smooth partner experience and supporting operational readiness across multiple areas of the developer ecosystem. Fluent written and spoken Japanese is required in this role.
Key Responsibilities
- Provide high-quality support to external partners through ticketing systems, ensuring timely and accurate resolution of enquiries.
- Work closely with senior team members to support operational readiness plans for partner deliverables.
- Implement and maintain Standard Operating Procedures (SOPs) across areas such as partner access, hardware logistics, technical support, release operations, and events coordination.
- Contribute to and maintain knowledge bases for support processes and operational workflows.
- Support developer communications (including announcements, updates, and forum responses) and assist with developer events and technical conferences.
- Collaborate with internal development teams and management to track performance metrics and continuously improve service quality.
Requirements
- Strong observation and analytical skills for troubleshooting and issue identification.
- Ability to manage multiple queries while maintaining professionalism under pressure.
- Understanding of customer service principles and maintaining high quality standards.
- Ability to quickly learn and work with proprietary software systems.
- Strong complex problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to diagnose and resolve application-related issues.
- Relevant industry experience managing delivery of one or more concurrent projects using established project management principles.
- Experience administering Jira, including workflow configuration, project settings management, and portfolio setup.
- A genuine interest in the gaming or interactive entertainment industry.
- Self-motivated with strong ownership and accountability.
- Excellent organisational skills and strong attention to detail.
- Fluent written and spoken Japanese.
Preferred
- Experience working in an application or technical support environment.
- Project management certification.
- Experience scripting in Python, JavaScript, or HTML5.
- Understanding of programming languages such as C/C++.
- Familiarity with source control tools such as Git, SVN, or Perforce.
- Interest in console or platform-based game development.
- Understanding of networking fundamentals (TCP/IP, routing).
- Advanced proficiency in productivity tools such as Microsoft Office or Google Workspace.
- Degree in Computer Science or a related field.
Support Engineer - Japanese Speaking employer: Sphere Digital Recruitment Group
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - Japanese Speaking
✨Tip Number 1
Network like a pro! Reach out to people in the gaming and tech industries on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to support engineering. Use your knowledge of customer service principles and technical skills to showcase how you can solve problems effectively.
✨Tip Number 3
Show off your Japanese language skills! If you're fluent, make sure to highlight this in conversations and during interviews. It’s a key requirement for this role, so let’s make it shine!
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us.
We think you need these skills to ace Support Engineer - Japanese Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Engineer role. Highlight your experience in customer service and any technical skills that relate to the gaming industry. We want to see how you can bring value to our team!
Show Off Your Japanese Skills: Since fluency in Japanese is a must, don’t forget to showcase your language skills prominently. Whether it’s in your CV or cover letter, let us know how you’ve used your Japanese in professional settings.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to technical support roles. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Brush Up on Your Japanese
Since fluency in Japanese is a must for this role, make sure to practice your language skills before the interview. Prepare to demonstrate your ability to communicate effectively in both written and spoken Japanese, as this will be crucial in supporting external partners.
✨Know the Company Inside Out
Research the client’s portfolio and their innovative products in the interactive entertainment space. Understanding their services and technologies will not only impress the interviewers but also help you relate your experience to their needs during the conversation.
✨Familiarise Yourself with Support Tools
Get comfortable with ticketing systems and tools like Jira, as these are essential for the role. If you have experience with workflow configuration or project management, be ready to discuss how you've used these tools to enhance service quality in previous positions.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in past roles, especially in technical support environments. Highlight your analytical skills and how you approach troubleshooting, as this will demonstrate your capability to handle the challenges of the Support Engineer position.