At a Glance
- Tasks: Lead complex SaaS implementation projects and mentor high-performing teams.
- Company: Join a leading Martech & Ecommerce company transforming customer engagement.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace with a focus on diversity and equal opportunities.
- Why this job: Make a real impact by delivering innovative solutions for top consumer brands.
- Qualifications: 5+ years in technical implementation and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
Senior Manager, Professional Services - Saa S
We're partnering with a leading Martech & Ecommerce company that is transforming how some of the world's best-known consumer brands engage with their customers through intelligent, data-driven marketing technology.
With an impressive client portfolio, continued international growth and a strong product offering, they're now looking to hire a
Senior Manager, Professional Services to lead the successful delivery of complex enterprise implementations.
This is an excellent opportunity for an experienced implementation or technical delivery leader who enjoys remaining close to delivery while developing high-performing teams.
The Role
Reporting into senior leadership, you'll lead the delivery of a portfolio of enterprise implementation projects, ensuring clients are successfully onboarded and projects are delivered on time, within scope and to a consistently high standard.
This is a true player-coach position, combining hands-on technical delivery with leadership and mentoring responsibilities.
You'll support a team of Implementation Managers, work cross-functionally with Product, Engineering, Design and Customer Success, and drive operational improvements that enhance delivery quality and scalability.
Key Responsibilities
- Lead complex enterprise implementation projects from kick-off through to launch and post-go-live.
- Coach and mentor Implementation Managers, driving best practice across delivery.
- Manage project timelines, dependencies, risks and resource planning across multiple concurrent implementations.
- Partner with Engineering, Product, QA and Customer Success to ensure seamless project execution.
- Coordinate globally distributed and offshore delivery teams to maximise efficiency and quality.
- Identify delivery risks early and proactively remove blockers to keep projects on track.
- Improve implementation processes, delivery frameworks and operational standards as the business continues to scale.
- Act as the senior escalation point for technical delivery challenges and complex client engagements.
About You
You'll bring a strong background in technical implementation, professional services or technical project delivery within a Saa S environment and enjoy balancing hands-on execution with leadership responsibilities.
You'll ideally have
- 5+ years' experience in Technical Implementation, Professional Services, Technical Project Management or Programme Management.
- Experience leading complex, client-facing Saa S implementations.
- A track record of coaching implementation or project delivery teams.
- Strong stakeholder management skills across technical and commercial functions.
- Experience managing multiple enterprise projects simultaneously.
- Confidence working with distributed and offshore delivery teams.
- Excellent planning, prioritisation and resource management skills.
- Experience with Jira or similar project management tools.
- Exposure to marketing technology, APIs, integrations or customer data platforms would be advantageous.
Sphere is an equal opportunities employer.
We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
#J-18808-Ljbffr
Senior Manager, Professional Services - SaaS in London employer: Sphere Digital Recruitment Group
Sphere Digital Recruitment Group is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. Located in the vibrant city of Manchester, employees benefit from a supportive environment that encourages professional growth and development, making it an ideal place for those looking to make a meaningful impact in the creative industry.
Contact Details:
Sphere Digital Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Professional Services - SaaS in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Manager, Professional Services - SaaS at Sphere Digital Recruitment Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sphere Digital Recruitment Group or be willing to refer you for that Senior Manager, Professional Services - SaaS position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sphere Digital Recruitment Group who’s on the lookout for their next Senior Manager, Professional Services - SaaS star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Manager, Professional Services - SaaS role at Sphere Digital Recruitment Group!
We think you need these skills to ace Senior Manager, Professional Services - SaaS in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sphere Digital Recruitment Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sphere Digital Recruitment Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
