At a Glance
- Tasks: Lead client relationships and drive CRM strategies for eCommerce success.
- Company: Dynamic agency in London with a strong growth trajectory.
- Benefits: Competitive salary, remote work flexibility, and opportunities for team mentorship.
- Other info: Join a collaborative team and enjoy excellent career development opportunities.
- Why this job: Shape impactful CRM strategies while mentoring a talented team in a thriving environment.
- Qualifications: 6+ years in eCommerce email marketing and strong CRM experience required.
The predicted salary is between 55000 - 55000 € per year.
This is an incredible agency that’s going from strength to strength. As part of their continued growth, they’ve created a new role that blends client leadership with team management, placing you right at the heart of key account relationships.
You’ll act as the main point of contact for clients, shaping strategy, driving retention, and ensuring CRM and email marketing programmes deliver clear, measurable results. Alongside this, you’ll mentor your team to deliver outstanding work, lead client presentations and roadmap discussions, and keep projects running smoothly from end to end.
A bit about the role:
- Manage and grow relationships with eCommerce clients as their main UK point of contact and strategic lead.
- Deliver retention strategies, uncover upsell opportunities, and ensure long-term account success.
- Lead, coach, and develop three Account Managers on planning, communication, and delivery.
- Ensure projects move smoothly across creative, technical, and client teams.
- Build and oversee client roadmaps tied to their business goals.
A bit about you:
- ~6+ years in eCommerce email marketing.
- ~2-3+ years in an agency environment, managing multiple clients in fast-paced settings.
- Strong CRM experience (Klaviyo).
- Confident communicator skilled at leading high-level client conversations and presentations.
- Experience managing or mentoring (ideally remote) teams.
- You thrive in client-facing roles, love coaching others, and understand how to turn CRM strategy into business results.
Senior CRM Manager Remote (m/w/d) in London employer: Sphere Digital Recruitment Group
This agency is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration. With a strong focus on employee growth, you will have the opportunity to mentor a talented team while working with leading eCommerce clients in a flexible remote environment. The agency's commitment to delivering measurable results ensures that your contributions are valued and recognised, making it a rewarding place to advance your career.
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Manager Remote (m/w/d) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior CRM Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, be ready to discuss your experience with Klaviyo or Bloomreach. Share specific examples of how you've driven retention and delivered measurable results in past roles.
✨Tip Number 3
Prepare for those interviews! Research the agency thoroughly and come armed with questions that show your interest in their clients and projects. This will help you stand out as someone who’s genuinely invested in their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, applying directly shows your enthusiasm and makes it easier for us to connect with you.
We think you need these skills to ace Senior CRM Manager Remote (m/w/d) in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your extensive experience with Klaviyo or Bloomreach right at the start. We want to see how your background aligns with the role, so don’t hold back on those details!
Tailor Your Application:Customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing how you can connect your past roles to what we’re looking for in a Senior CRM Manager.
Be Personable:Since this role involves client leadership, let your personality shine through! Use a friendly tone in your application to show us you’re not just about the numbers but also about building relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your CRM Tools Inside Out
Make sure you’re well-versed in Klaviyo or Bloomreach, as these are crucial for the role. Prepare to discuss specific features and how you've used them to drive results in past projects.
✨Showcase Your Client Management Skills
Be ready to share examples of how you've successfully managed client relationships. Highlight your strategies for retention and upselling, and how you’ve ensured long-term success for your clients.
✨Demonstrate Leadership Experience
Since this role involves mentoring a team, come prepared with stories about how you've led and developed others. Discuss your approach to coaching and how it has positively impacted your team's performance.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations with clients or team members. Think through potential challenges and your strategies for overcoming them, showcasing your problem-solving skills.
