Customer Support Administrator (Temporary Contract) Location: Bermondsey, London (Office-Based) Start: ASAP Introduction We are supporting a growing retail business in the search for a Customer Support Administrator to join the team on a temporary basis. This is a varied, hands-on role supporting the day-to-day running of e-commerce operations, customer service, and warehouse coordination. The successful candidate will be highly organised, proactive, and confident managing multiple administrative tasks while working closely with third-party logistics providers and internal teams. The Role You will support the smooth running of online order fulfilment, stock management, and customer care operations. Responsibilities include: • Coordinating e-commerce order fulfilment with third-party warehouse and logistics partners • Supporting stock control and inventory management alongside warehouse teams • Managing customer service administration, including pre-orders, delivery updates, returns, and refunds • Liaising with courier providers to resolve delivery queries • Processing customer refunds accurately and efficiently • Monitoring warehouse packaging and consumables, including reporting and ordering • Maintaining accurate records and updating internal systems • Supporting wider operations and customer care activities as required You – Skills & Experience: • Previous experience in e-commerce operations, customer service, or operations administration • Experience using NetSuite is highly desirable • Strong organisational skills with excellent attention to detail • Experience managing refunds, returns, and customer enquiries • Comfortable liaising with third-party logistics providers and couriers • Ability to manage multiple priorities in a fast-paced environment • Strong communication skills and a proactive approach to problem solving • Proficient in Microsoft Office, particularly Excel
Contact Details:
Sphere Digital Recruitment Group Recruitment Team
