At a Glance
- Tasks: Provide face-to-face IT support for Windows and Mac users at our London office.
- Company: Join a dynamic IT team in a leading European company.
- Benefits: Competitive salary, great work environment, and opportunities for growth.
- Other info: Fast-paced office with a culture of continuous improvement and teamwork.
- Why this job: Be the go-to tech hero, solving problems and enhancing employee experience daily.
- Qualifications: Experience in IT support, strong communication skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 € per year.
IT Service & Support Europe provides IT support services to the UK & European user base. The broad computing environment is a mixed estate of Microsoft Windows 11 and Apple MacOS. Both platforms are core operating systems for desktops and laptops across the business. Windows devices are integrated with Active Directory, while Apple devices (iMacs and MacBook Pros) form a growing part of the estate and are centrally managed using JAMF Pro.
The IT Support team fills a key role within the IT Service & Support function. The objective is to ensure IT support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to the direction set by IT. This role will be office-based at the London Regional Headquarters, primarily focused on providing face-to-face IT support via the IT Walk-Up Desk. You will be the first point of contact for on-site employees needing IT assistance, delivering a high level of service and resolving a wide range of issues to keep business operations running smoothly.
What you’ll be doing:
- Delivering IT support via the Walk-Up Desk, acting as the first point of contact for in-office employees.
- Providing hands-on support for both Windows 11 and MacOS users, covering hardware, software, and account-related issues.
- Meeting room and A/V (audio-visual) support.
- Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking.
- Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary.
- Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly.
- Contributing to knowledge sharing and continuous improvement within the IT Support team.
What we’re looking for:
We’re looking for someone with a strong customer service focus, excellent communication skills, and solid experience in front-line IT support within a corporate environment. You’ll be confident providing face-to-face support, capable of handling a wide variety of IT issues, and comfortable working in a busy office environment.
Technical skills:
- Proven Tier 1/2 IT support experience in an enterprise environment.
- Strong working knowledge of Microsoft Windows 11.
- Strong working knowledge of MacOS support in a corporate setting.
- Good working knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word).
- Familiarity with Active Directory tasks (password resets, account unlocks).
- Familiarity with Okta and Single Sign-On (SSO) technologies.
- Provide meeting room and A/V (audio-visual) support, ensuring equipment such as displays, conferencing systems, and video calls function smoothly for onsite and hybrid meetings.
- General understanding of networking basics (Wi-Fi, TCP/IP).
Non-technical skills:
- Excellent customer service and communication skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong problem-solving approach with a focus on employee experience.
- Team player with a proactive, “can-do” mindset.
- Experience working with helpdesk and IT service management platforms (ideally ServiceNow) for incidents, requests and asset management.
Information Technology Support Administrator in London employer: Sphere Digital Recruitment Group
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture at our London Regional Headquarters, where IT Support Administrators play a vital role in ensuring seamless operations for our diverse user base. We offer competitive benefits, opportunities for professional growth, and a commitment to continual service improvement, making it an ideal environment for those passionate about technology and customer service. Join us to be part of a supportive team that values your contributions and encourages innovation in a fast-paced corporate setting.
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Administrator in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your face-to-face support skills! Set up mock scenarios with friends or family where you troubleshoot common IT issues. This will boost your confidence and prepare you for the real deal at the Walk-Up Desk.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about the team dynamics, ongoing projects, or how they handle continuous improvement. It’s a great way to demonstrate your proactive mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and ready to contribute to our IT support services.
We think you need these skills to ace Information Technology Support Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with both Windows 11 and MacOS support. We want to see how you've tackled IT issues in a corporate environment, so don’t hold back on those details!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch support, let us know about your customer service experiences. Share examples where you’ve gone above and beyond to help someone out – we love that kind of stuff!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences relevant to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows 11 and MacOS. Be ready to discuss common issues users face and how you would resolve them. Familiarity with tools like Active Directory and JAMF Pro will definitely give you an edge.
✨Show Off Your Customer Service Skills
Since this role is all about face-to-face support, practice how you communicate with users. Think about how you can demonstrate empathy and patience when dealing with frustrated employees. A positive attitude goes a long way!
✨Prepare for Real-World Scenarios
Expect to be asked about specific situations you've encountered in previous roles. Prepare examples that showcase your problem-solving skills and ability to manage multiple tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Get Familiar with the Company Culture
Research the company’s values and culture. Understanding their approach to IT support and continual service improvement will help you align your answers with what they’re looking for. Show that you’re not just a tech whiz, but also a great fit for their team!
