At a Glance
- Tasks: Analyse data, optimise marketing strategies, and manage client campaigns from start to finish.
- Company: Leading AI-powered performance marketing platform with a focus on customer success.
- Benefits: Competitive salary of £38k plus bonus, hybrid work model, and growth opportunities.
- Other info: Perfect for recent graduates looking to kickstart their career in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in the world of digital marketing.
- Qualifications: 0-2 years experience in marketing or client services; analytical mindset and eagerness to learn.
The predicted salary is between 38000 - 38000 £ per year.
Graduate Marketing role/ Early Career role within a media or marketing agency. We are hiring a Customer Success Associate for a leading AI-powered performance marketing platform that helps brands acquire, engage, and retain customers through highly personalised messaging across websites, email, SMS, and digital advertising.
Responsibilities
- Data Reporting & Analysis (40%)
- Pull and analyze performance data from internal reporting tools to identify trends and actionable insights.
- Develop and maintain custom reports tailored to client needs, ensuring accuracy and clarity in reporting.
- Provide data-backed recommendations to optimize marketing strategies and enhance customer engagement.
- Build compelling decks and presentations to effectively communicate insights and strategic recommendations to clients and stakeholders.
- Campaign Ideation & Execution (30%)
- Facilitate the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards.
- Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement.
- Maintain detailed client documentation, including performance reports, action plans, and feedback summaries.
- Project Management (30%)
- Assist with maintaining project timelines, ensuring all deliverables are met on schedule.
- Identify potential roadblocks and proactively develop solutions to mitigate risks.
- Track progress against milestones, adjusting plans and timelines as necessary to accommodate evolving priorities.
- Ensure clear and effective communication between all stakeholders.
- Manage documentation and reporting related to project execution and performance.
What We’re Looking For
- Detail-oriented & organized
- Analytical mindset
- Curious & eager to learn
- Familiarity with marketing software, analytics tools, and digital marketing platforms is a plus.
Required Qualifications:
- 0-2 years of experience or previous internship in Marketing, Client Services, or a related field.
- Experience with eCommerce, email marketing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required.
- Bachelor's degree minimum, preferably in a related area.
Please apply if this sounds of interest and we can have a quick call to discuss!
Hybrid London: Data-Driven Customer Success Associate employer: Sphere Digital Recruitment Group
Join a dynamic and innovative team at a leading AI-powered performance marketing platform, where your role as a Data-Driven Customer Success Associate will be pivotal in shaping client success through data analysis and campaign execution. Enjoy a hybrid work environment in London, competitive salary with bonuses, and a culture that fosters growth and learning, ensuring you have the tools and support to thrive in your early career. With opportunities for professional development and a collaborative atmosphere, this is an excellent place to launch your career in marketing.
Contact Details:
Sphere Digital Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid London: Data-Driven Customer Success Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Think about how you can use data to drive customer success and be ready to share examples from your experience.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask if they need any more info from you.
✨Tip Number 4
Check out our website for the latest job openings! We’re always looking for fresh talent, and applying through us gives you a better chance to stand out. Let’s get you that Customer Success Associate role!
We think you need these skills to ace Hybrid London: Data-Driven Customer Success Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Associate. Highlight any relevant experience, especially in data analysis or marketing, and don’t forget to showcase your analytical mindset!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your skills align with our needs. Be genuine and let your personality come through.
Showcase Your Analytical Skills:Since this role involves a lot of data reporting and analysis, make sure to mention any tools or software you’ve used. If you’ve got experience with Google Analytics or similar platforms, shout about it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your Data
Since this role involves a lot of data reporting and analysis, make sure you brush up on your analytical skills. Familiarise yourself with tools like Google Analytics or any other analytics software you might have used. Be ready to discuss how you've used data in past projects or internships to drive decisions.
✨Showcase Your Campaign Experience
If you've had any experience with campaign ideation or execution, even in a university project, be sure to highlight it. Prepare examples that demonstrate your ability to manage projects from concept to launch, and how you monitored performance and made adjustments along the way.
✨Prepare for Problem-Solving Questions
This role requires identifying risks and developing solutions, so expect questions that assess your problem-solving skills. Think of specific instances where you faced challenges in previous roles or projects and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly
Effective communication is key in this position. Practice explaining complex ideas simply and clearly, as you’ll need to present insights to clients and stakeholders. Consider preparing a short presentation on a topic related to customer success or marketing to showcase your communication skills during the interview.
