At a Glance
- Tasks: Analyse data, optimise marketing strategies, and manage client campaigns from start to finish.
- Company: Join a leading AI-powered performance marketing platform in London.
- Benefits: Competitive salary of £38k plus bonus, hybrid work model, and growth opportunities.
- Other info: Perfect for detail-oriented, curious individuals eager to learn and grow.
- Why this job: Make a real impact in marketing while developing your skills in a dynamic environment.
- Qualifications: 0-2 years experience in marketing or client services; analytical mindset and strong communication skills.
The predicted salary is between 38000 - 45000 € per year.
London based / Hybrid (£38k + bonus)
Graduate Marketing role/ Early Career role within a media or marketing agency.
We are hiring a Customer Success Associate for a leading AI-powered performance marketing platform that helps brands acquire, engage, and retain customers through highly personalised messaging across websites, email, SMS, and digital advertising.
Responsibilities
- Data Reporting & Analysis (40%)
- Pull and analyze performance data from internal reporting tools to identify trends and actionable insights.
- Develop and maintain custom reports tailored to client needs, ensuring accuracy and clarity in reporting.
- Provide data-backed recommendations to optimize marketing strategies and enhance customer engagement.
- Build compelling decks and presentations to effectively communicate insights and strategic recommendations to clients and stakeholders.
- Campaign Ideation & Execution (30%)
- Facilitate the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards.
- Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement.
- Maintain detailed client documentation, including performance reports, action plans, and feedback summaries.
- Project Management (30%)
- Assist with maintaining project timelines, ensuring all deliverables are met on schedule.
- Identify potential roadblocks and proactively develop solutions to mitigate risks.
- Track progress against milestones, adjusting plans and timelines as necessary to accommodate evolving priorities.
- Ensure clear and effective communication between all stakeholders.
- Manage documentation and reporting related to project execution and performance.
What We’re Looking For
- Detail-oriented & organized
- Analytical mindset
- Curious & eager to learn
- Familiarity with marketing software, analytics tools, and digital marketing platforms is a plus.
- Strong communicator
Required Qualifications:
- 0-2 years of experience or previous internship in Marketing, Client Services, or a related field.
- Experience with eCommerce, email marketing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required.
- Bachelor's degree minimum, preferably in a related area.
Please apply if this sounds of interest and we can have a quick call to discuss!
Customer Success Associate in London employer: Sphere Digital Recruitment Group
Join a dynamic and innovative team at a leading AI-powered performance marketing platform in London, where you will thrive in a collaborative and supportive work culture. As a Customer Success Associate, you'll benefit from comprehensive training and growth opportunities, allowing you to develop your skills in data analysis and campaign management while enjoying a competitive salary and bonus structure. Embrace the chance to make a meaningful impact on client success and be part of a forward-thinking company that values creativity and analytical thinking.
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Think about how you can demonstrate your ability to pull insights from data, just like we do at StudySmarter!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Associate in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Associate role. Highlight any relevant experience, especially in marketing or client services, and don’t forget to showcase your analytical skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a great fit. Be sure to mention any familiarity with marketing software or analytics tools.
Show Off Your Communication Skills:As a Customer Success Associate, strong communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively. This could be through your writing style or by providing examples of past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your Data
Since the role involves a lot of data reporting and analysis, make sure you brush up on your analytical skills. Familiarise yourself with tools like Google Analytics or any other analytics software you might have used. Be ready to discuss how you've used data in past experiences to drive decisions.
✨Showcase Your Communication Skills
As a Customer Success Associate, you'll need to communicate insights effectively. Prepare examples of how you've presented information or ideas clearly in the past. Think about times when you had to explain complex concepts to someone without a technical background.
✨Demonstrate Your Project Management Skills
This role requires strong project management abilities. Come prepared with examples of how you've managed timelines and deliverables in previous projects or internships. Highlight any tools or methods you used to keep everything on track.
✨Be Curious and Eager to Learn
The company values curiosity, so show your enthusiasm for learning new things. Prepare questions about the company's marketing strategies or tools they use. This will demonstrate your interest in the role and your proactive attitude towards personal growth.
