At a Glance
- Tasks: Lead client relationships and drive CRM strategies for eCommerce success.
- Company: Dynamic agency in London with a strong growth trajectory.
- Benefits: Competitive salary, flexible office days, and opportunities for professional development.
- Other info: Fast-paced environment with opportunities to shape client strategies and career growth.
- Why this job: Be at the forefront of innovative CRM solutions and mentor a talented team.
- Qualifications: 6+ years in eCommerce email marketing and strong CRM experience required.
The predicted salary is between 55000 - 55000 € per year.
Please note - you will need to have extensive experience with either Klaviyo or Bloomreach.
This is an incredible agency that’s going from strength to strength. As part of their continued growth, they’ve created a new role that blends client leadership with team management, placing you right at the heart of key account relationships.
You’ll act as the main point of contact for clients, shaping strategy, driving retention, and ensuring CRM and email marketing programmes deliver clear, measurable results. Alongside this, you’ll mentor your team to deliver outstanding work, lead client presentations and roadmap discussions, and keep projects running smoothly from end to end.
A bit about the role:
- Manage and grow relationships with eCommerce clients as their main UK point of contact and strategic lead.
- Deliver retention strategies, uncover upsell opportunities, and ensure long-term account success.
- Lead, coach, and develop three Account Managers on planning, communication, and delivery.
- Ensure projects move smoothly across creative, technical, and client teams.
- Build and oversee client roadmaps tied to their business goals.
A bit about you:
- ~6+ years in eCommerce email marketing.
- ~2-3+ years in an agency environment, managing multiple clients in fast-paced settings.
- Strong CRM experience (Klaviyo).
- Confident communicator skilled at leading high-level client conversations and presentations.
- Experience managing or mentoring (ideally remote) teams.
- You thrive in client-facing roles, love coaching others, and understand how to turn CRM strategy into business results.
CRM Senior Executive in London employer: Sphere Digital Recruitment Group
This agency is an exceptional employer, offering a dynamic work environment in London that fosters creativity and collaboration. With a strong focus on employee growth, you will have the opportunity to mentor a talented team while driving impactful CRM strategies for eCommerce clients. The agency's commitment to work-life balance, with three days in the office, ensures a supportive culture where your contributions are valued and recognised.
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Senior Executive in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in agencies or have experience with Klaviyo or Bloomreach. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your successful CRM strategies and client management experiences. When you get the chance to chat with potential employers, let your results do the talking.
✨Tip Number 3
Practice makes perfect! Before any interviews, run through common questions and scenarios related to client leadership and team management. We can help you with mock interviews to boost your confidence and polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so make sure to showcase your passion for CRM and eCommerce!
We think you need these skills to ace CRM Senior Executive in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your extensive experience with Klaviyo or Bloomreach right at the start. We want to see how your background aligns with the role, so don’t hold back on those details!
Tailor Your Application:Customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing how you can connect your past roles to what we’re looking for in a Senior CRM Executive.
Be Personable:Since this role involves client leadership, let your personality shine through! Use a friendly tone in your application to show us you’re not just about the numbers but also about building relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your CRM Tools Inside Out
Make sure you’re well-versed in Klaviyo or Bloomreach, as these are crucial for the role. Brush up on their features and be ready to discuss how you've used them to drive retention and deliver results in your previous roles.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific strategies you've implemented that led to upsell opportunities or improved retention rates, as this will demonstrate your ability to thrive in a client-facing role.
✨Demonstrate Leadership Experience
Since mentoring is a key part of the job, think of instances where you've coached or developed team members. Be ready to share your approach to leadership and how you ensure projects run smoothly across teams.
✨Prepare for Strategic Discussions
Anticipate questions about how you would build and oversee client roadmaps. Think about how you align CRM strategies with business goals and be prepared to discuss your thought process during the interview.
