At a Glance
- Tasks: Support creators in their journey, ensuring they thrive and succeed across platforms.
- Company: Fast-growing digital agency with a focus on talent management and social media growth.
- Benefits: Competitive salary, performance bonuses, gym support, and 28 days annual leave.
- Other info: Great career progression opportunities and a vibrant team culture.
- Why this job: Be the voice of creators and make a real impact in their success stories.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 36000 € per year.
Location: Surbiton, Surrey (Office-based)
Salary: £30,000 after probation + £6,000 bonus (OTE £36,000)
Employment type: Full-time
We are hiring a Creator Success Lead to join a fast-growing digital agency operating across the UK and US. This business works at the intersection of talent management, social media growth, and digital marketing, supporting creators to scale their presence across platforms.
This is a hands-on, relationship-focused role at the centre of the business. You will act as the primary point of contact for creators, ensuring they feel supported, informed, and set up for long-term success. You will also play a key role internally, acting as the voice of the creator and ensuring delivery teams are aligned, responsive, and executing effectively.
Role overview
You will own the end-to-end creator experience, from onboarding through to ongoing relationship management. You will be responsible for maintaining strong communication, protecting creator satisfaction, and ensuring retention through structured processes and proactive support.
Key responsibilities
- Lead onboarding for new creators, ensuring a smooth and structured integration into internal systems and ways of working
- Manage offboarding processes professionally and in line with internal standards
- Act as the main point of contact for creators, managing queries, requests, and ongoing communication
- Maintain regular check-ins via calls and messaging to track progress, alignment, and sentiment
- Coordinate across internal teams, ensuring requests are actioned quickly and efficiently
- Provide weekly task plans, progress updates, and performance summaries to creators
- Identify and resolve issues early to prevent escalation and maintain strong relationships
- Report on creator feedback, performance insights, and sentiment to leadership
- Work closely with marketing and delivery teams to ensure consistency and quality of execution
- Support broader initiatives aimed at creator wellbeing, development, and long-term growth
What we are looking for
- Strong communication and relationship-building skills with the ability to build trust quickly
- Highly organised with the ability to manage multiple stakeholders and priorities simultaneously
- Proactive problem solver with a strong sense of ownership and accountability
- Comfortable working in a fast-paced, performance-driven environment
- High emotional intelligence and awareness of client or stakeholder sentiment
- Experience coordinating across teams and ensuring work is delivered on time
- Strong attention to detail across processes, reporting, and task management
What is on offer
- Clear progression pathway within a growing business
- Performance-based bonus structure
- 28 days annual leave (including bank holidays)
- Gym membership support
- Regular team events and strong internal culture
- Learning and development support
- Pension scheme
This is an excellent opportunity for someone with client-facing, account management, or customer success experience. This is an entry level position so if you do not have extensive experience please do still apply.
Creator Success Lead in London employer: Sphere Digital Recruitment Group
Join a dynamic digital agency in Surbiton, Surrey, where you will play a pivotal role in supporting creators to thrive in the digital landscape. With a strong emphasis on employee growth, our company offers a clear progression pathway, performance-based bonuses, and a vibrant work culture that fosters collaboration and innovation. Enjoy benefits such as gym membership support, regular team events, and a commitment to your professional development, making this an ideal place for those seeking meaningful and rewarding employment.
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Creator Success Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with the Creator Success Lead role. Practise common interview questions and come up with some thoughtful questions to ask them too.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen to be part of our journey!
We think you need these skills to ace Creator Success Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Creator Success Lead role. Highlight your communication skills and any experience you have in relationship management, as these are key for us.
Showcase Your Organisational Skills:We love a well-organised application! Use bullet points and clear headings to make it easy for us to see how you manage multiple priorities and stakeholders. This will show us you're ready for the fast-paced environment.
Be Authentic:Let your personality shine through in your application. We’re looking for someone with high emotional intelligence, so don’t be afraid to share your passion for supporting creators and building relationships.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Creator Success Lead role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate why you're a great fit and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role is all about building relationships, be prepared to demonstrate your communication prowess. Think of examples from your past experiences where you've successfully managed client relationships or resolved conflicts. This will highlight your ability to connect with creators and internal teams.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like onboarding a new creator or resolving an issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving skills and proactive approach effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's approach to creator wellbeing or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
