At a Glance
- Tasks: Analyse data, optimise marketing strategies, and manage client campaigns from start to finish.
- Company: Join a leading AI-powered performance marketing platform in a hybrid role.
- Benefits: Competitive salary of £38k plus bonuses, with opportunities for growth.
- Other info: Dynamic team environment with a focus on learning and development.
- Why this job: Make a real impact in customer success while working with innovative marketing technologies.
- Qualifications: 0-2 years experience in marketing or client services; analytical mindset required.
The predicted salary is between 38000 - 38000 £ per year.
London based / Hybrid (£38k + bonus)
Graduate Marketing role/ Early Career role within a media or marketing agency.
We are hiring a Customer Success Associate for a leading AI-powered performance marketing platform that helps brands acquire, engage, and retain customers through highly personalised messaging across websites, email, SMS, and digital advertising.
Responsibilities
- Data Reporting & Analysis (40%)
- Pull and analyze performance data from internal reporting tools to identify trends and actionable insights.
- Develop and maintain custom reports tailored to client needs, ensuring accuracy and clarity in reporting.
- Provide data-backed recommendations to optimize marketing strategies and enhance customer engagement.
- Build compelling decks and presentations to effectively communicate insights and strategic recommendations to clients and stakeholders.
- Campaign Ideation & Execution (30%)
- Facilitate the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards.
- Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement.
- Maintain detailed client documentation, including performance reports, action plans, and feedback summaries.
- Project Management (30%)
- Assist with maintaining project timelines, ensuring all deliverables are met on schedule.
- Identify potential roadblocks and proactively develop solutions to mitigate risks.
- Track progress against milestones, adjusting plans and timelines as necessary to accommodate evolving priorities.
- Ensure clear and effective communication between all stakeholders.
- Manage documentation and reporting related to project execution and performance.
What We’re Looking For
- Detail-oriented & organized
- Analytical mindset
- Curious & eager to learn
- Familiarity with marketing software, analytics tools, and digital marketing platforms is a plus.
Required Qualifications:
- 0-2 years of experience or previous internship in Marketing, Client Services, or a related field.
- Experience with eCommerce, email marketing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required.
- Bachelor's degree minimum, preferably in a related area.
Please apply if this sounds of interest and we can have a quick call to discuss!
Hybrid London: Data-Driven Customer Success Associate employer: Sphere Digital Recruitment Group
Join a dynamic and innovative team at a leading AI-powered performance marketing platform, where your role as a Data-Driven Customer Success Associate will be pivotal in shaping client success through data analysis and campaign execution. Enjoy a hybrid working environment in London, competitive salary with bonuses, and a culture that fosters growth and learning, ensuring you have the tools and support to thrive in your early career. With opportunities for professional development and a focus on collaboration, this is an excellent place to launch your marketing career.
Contact Details:
Sphere Digital Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid London: Data-Driven Customer Success Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Think about how you can use data to drive customer success and be ready to share examples from your experience.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Tailor your approach and show genuine interest in their mission. We recommend applying through our website for a smoother process.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a great way to reiterate your interest and keep you top of mind. Plus, it shows you’re proactive and detail-oriented—just what they’re looking for!
We think you need these skills to ace Hybrid London: Data-Driven Customer Success Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Associate. Highlight any relevant experience, especially in data analysis or marketing, and don’t forget to showcase your analytical mindset!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your skills align with our needs. Be genuine and let your personality come through.
Show Off Your Analytical Skills:Since this role involves a lot of data reporting and analysis, make sure to mention any tools or software you’ve used before. If you’ve got experience with Google Analytics or similar platforms, shout about it!
Apply Through Our Website:We love seeing applications come through our website! It’s the best way for us to keep track of everything. So, don’t hesitate – hit that apply button and let’s get the conversation started!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your Data Tools
Familiarise yourself with the analytics tools mentioned in the job description, like Google Analytics or Looker. Being able to discuss how you've used these tools in the past, even if it's from a project or internship, will show your analytical mindset and readiness for the role.
✨Prepare Your Campaign Ideas
Think of a few campaign ideas you could propose during the interview. Tailor them to the company's focus on personalised messaging. This shows your creativity and understanding of their business goals, plus it gives you a chance to demonstrate your ability to ideate and execute campaigns.
✨Showcase Your Organisation Skills
Since the role involves project management, be ready to share examples of how you've successfully managed timelines and deliverables in the past. Discuss any tools or methods you use to stay organised, as this will highlight your detail-oriented nature.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer success and data analysis. This not only shows your interest in the role but also your eagerness to learn and grow within the company. It’s a great way to engage with the interviewers and leave a lasting impression.
