At a Glance
- Tasks: Lead and manage client relationships while driving eCommerce strategies and team development.
- Company: Join a dynamic agency focused on innovative digital marketing solutions.
- Benefits: Competitive salary, professional growth, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities to mentor and grow your team.
- Why this job: Be the strategic lead for exciting eCommerce clients and make a real impact.
- Qualifications: 3+ years in eCommerce email marketing and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Please be aware of a few non-negotiable requirements: strong digital/eCommerce experience and proficiency with Klaviyo are essential.
This role combines client leadership with team management, putting you at the center of key account relationships. You’ll act as the main point of contact for clients, guiding strategy, driving retention, and ensuring their CRM and email marketing programs deliver measurable results. You’ll also mentor your team to provide exceptional service, lead client presentations and roadmap discussions, and keep projects running smoothly from start to finish.
A bit about the role:
- Manage and grow relationships with eCommerce clients as their main UK point of contact and strategic lead.
- Deliver retention strategies, uncover upsell opportunities, and ensure long-term account success.
- Lead, coach, and develop three Account Managers on planning, communication, and delivery.
- Ensure projects move smoothly across creative, technical, and client teams.
- Build and oversee client roadmaps tied to their business goals.
A bit about you:
- 3+ years in eCommerce email marketing.
- 2-3+ years in an agency environment, managing multiple clients in fast‑paced settings.
- Confident communicator skilled at leading high‑level client conversations and presentations.
- Experience managing or mentoring (ideally remote) teams.
- You thrive in client‑facing roles, love coaching others, and understand how to turn CRM strategy into business results.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Marketing
Industries: Retail Apparel and Fashion and Retail
Digital Account Manager - KLAVIYO in England employer: Sphere Digital Recruitment Group
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager - KLAVIYO in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce and digital marketing space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your success with Klaviyo and email marketing. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to client management and retention strategies. We want you to shine when discussing how you’ve driven results in past roles!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for talent like yours.
We think you need these skills to ace Digital Account Manager - KLAVIYO in England
Some tips for your application 🫡
Show Off Your Digital Skills: Make sure to highlight your strong digital and eCommerce experience in your application. We want to see how you've used these skills to drive results, especially with Klaviyo, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. We love seeing how your past experiences align with the responsibilities of managing client relationships and leading teams.
Be Personable: Since this role is all about client communication, let your personality shine through in your writing. We’re looking for confident communicators, so don’t be afraid to show us your style!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your Klaviyo Inside Out
Make sure you brush up on your Klaviyo skills before the interview. Be ready to discuss how you've used it in past roles, particularly in eCommerce email marketing. Prepare specific examples of campaigns you've managed and the results they achieved.
✨Showcase Your Client Management Skills
Since this role is all about client relationships, think of instances where you've successfully managed or grown client accounts. Be prepared to share stories that highlight your ability to lead conversations, drive retention strategies, and uncover upsell opportunities.
✨Demonstrate Leadership Experience
As you'll be mentoring a team, it's crucial to showcase your leadership skills. Think of examples where you've coached others or led projects. Highlight how you’ve helped your team members grow and how you ensure smooth project delivery across different teams.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations with clients or team members. Practice articulating your thought process and decision-making skills. This will show your potential employer that you can think on your feet and adapt to challenges.