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- Tasks: Lead the eCommerce strategy and ensure a seamless customer journey across digital platforms.
- Company: Join a dynamic team in London focused on innovative eCommerce solutions.
- Benefits: Enjoy a hybrid work model with 3 days in the office and competitive salary.
- Why this job: Be at the forefront of digital marketing, driving impactful campaigns and enhancing user experiences.
- Qualifications: Must have experience with Shopify and Klaviyo, plus strong analytical and communication skills.
- Other info: Ideal for those passionate about eCommerce and looking to make a real impact.
The predicted salary is between 39000 - 78000 £ per year.
eCommerce & Digital Manager
London (3 days office)
£65,000
Please note, you will only be considered if you have experience with Shopify and Klaviyo.
About the role:
- Oversee the full customer journey to ensure a seamless and consistent experience across all digital touchpoints.
- Drive the eCommerce trading strategy ensuring it is aligned with business goals.
- Manage the daily operations of the eCommerce platform, ensuring a seamless user experience and updates are in line with trading plans.
- Lead and implement end-to-end reporting across all trading metrics, covering all markets and feeding into relevant teams.
- Lead initiatives to attract and convert new customers through targeted CRM campaigns.
- Create and maintain a CRM campaign calendar that strikes the right balance between promotional, educational, and product-centric messaging.
- Manage day-to-day website operations, ensuring accurate product information, compelling promotions, and a frictionless user experience to maximise conversion rates.
- Support omnichannel initiatives, including in-store promotions, drive-to-store campaigns, and event collaborations, to create a unified customer experience.
About you
- Several years experience in eCommerce and CRM management.
- Strong familiarity with paid advertising channels.
- Solid knowledge of SEO best practices.
- Exceptional analytical skills to interpret complex data, identify trends, and drive data-backed decision-making.
- Proven ability to manage multiple projects simultaneously while maintaining a high level of quality and attention to detail.
- Excellent communication and interpersonal skills, with a collaborative approach to team leadership and stakeholder management.
- Strong presentation skills with the ability to convey ideas confidently to senior leadership and cross-functional teams.
eCommerce & Digital Manager employer: Sphere Digital Recruitment Group
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce & Digital Manager
✨Tip Number 1
Make sure to showcase your experience with Shopify and Klaviyo prominently in your discussions. These platforms are crucial for the role, so be ready to share specific examples of how you've used them to drive eCommerce success.
✨Tip Number 2
Prepare to discuss your approach to managing the customer journey. Think about how you can ensure a seamless experience across digital touchpoints and be ready to share strategies you've implemented in the past.
✨Tip Number 3
Highlight your analytical skills by preparing to discuss how you've interpreted complex data in previous roles. Be ready to provide examples of how your insights led to actionable strategies that improved eCommerce performance.
✨Tip Number 4
Demonstrate your ability to manage multiple projects by sharing specific instances where you successfully juggled various tasks. Emphasize your attention to detail and how it contributed to the overall success of your projects.
We think you need these skills to ace eCommerce & Digital Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Shopify and Klaviyo in your CV and cover letter. Provide specific examples of how you've used these platforms to drive eCommerce success.
Showcase Analytical Skills: Demonstrate your analytical skills by including examples of how you've interpreted complex data to inform decision-making. Mention any tools or methodologies you used to analyze trading metrics.
Detail Your Project Management Abilities: Since the role requires managing multiple projects, outline your project management experience. Include details about how you prioritize tasks and ensure quality across various initiatives.
Communicate Effectively: In your application, focus on your communication and interpersonal skills. Provide examples of how you've successfully collaborated with teams and presented ideas to senior leadership.
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Showcase Your eCommerce Experience
Be prepared to discuss your previous roles in eCommerce and CRM management. Highlight specific projects where you successfully drove customer engagement or improved conversion rates, especially using platforms like Shopify and Klaviyo.
✨Demonstrate Analytical Skills
Expect questions that assess your ability to interpret data. Prepare examples of how you've used analytics to inform your strategies, such as identifying trends or optimizing campaigns based on performance metrics.
✨Communicate Your Strategy
Articulate your approach to developing an eCommerce trading strategy. Be ready to explain how you align it with business goals and how you manage daily operations to ensure a seamless user experience.
✨Prepare for Team Collaboration Questions
Since the role involves working with cross-functional teams, think of examples that showcase your collaborative skills. Discuss how you've led initiatives or worked with others to create a unified customer experience across different channels.
