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- Tasks: Lead and manage eCommerce client relationships while mentoring your team.
- Company: Dynamic agency in London with a focus on digital marketing.
- Benefits: Competitive salary, flexible office days, and opportunities for professional growth.
- Why this job: Be the strategic lead for clients and drive impactful email marketing results.
- Qualifications: 3+ years in eCommerce email marketing and strong CRM skills, especially with Klaviyo.
- Other info: Fast-paced environment with a focus on teamwork and client success.
The predicted salary is between 36000 - 60000 £ per year.
Digital Account Manager London (3 days office) Salary discussed on the call.
Please be aware of a few non-negotiable requirements: strong digital/eCommerce experience and proficiency with Klaviyo are essential.
This role combines client leadership with team management, putting you at the center of key account relationships. You’ll act as the main point of contact for clients, guiding strategy, driving retention, and ensuring their CRM and email marketing programs deliver measurable results. You’ll also mentor your team to provide exceptional service, lead client presentations and roadmap discussions, and keep projects running smoothly from start to finish.
A bit about the role:
- Manage and grow relationships with eCommerce clients as their main UK point of contact and strategic lead.
- Deliver retention strategies, uncover upsell opportunities, and ensure long-term account success.
- Lead, coach, and develop three Account Managers on planning, communication, and delivery.
- Ensure projects move smoothly across creative, technical, and client teams.
- Build and oversee client roadmaps tied to their business goals.
A bit about you:
- 3+ years in eCommerce email marketing.
- 2-3+ years in an agency environment, managing multiple clients in fast-paced settings.
- Strong CRM experience (Klaviyo).
- Confident communicator skilled at leading high-level client conversations and presentations.
- Experience managing or mentoring (ideally remote) teams.
- You thrive in client-facing roles, love coaching others, and understand how to turn CRM strategy into business results.
Digital Account Manager employer: Sphere Digital Recruitment Group
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce and digital marketing space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Digital Account Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with Klaviyo and your success in managing client relationships. Use specific examples to demonstrate how you've driven results in past roles.
✨Tip Number 3
Prepare for those interviews! Research the company and their clients, and come armed with ideas on how you can help them grow. Think about retention strategies and upsell opportunities you could suggest based on their current CRM practices.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Digital Account Manager gig. Plus, it’s a great way to show your enthusiasm for joining our team and making an impact in the eCommerce world.
We think you need these skills to ace Digital Account Manager
Some tips for your application 🫡
Show Off Your Digital Skills: Make sure to highlight your strong digital and eCommerce experience in your application. We want to see how you've used tools like Klaviyo to drive results, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. We love seeing how your past experiences align with the responsibilities of managing client relationships and leading teams.
Be Yourself: Let your personality shine through! We’re looking for confident communicators who can lead conversations, so don’t be afraid to show us your unique style in your written application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your Digital Stuff
Make sure you brush up on your digital and eCommerce knowledge, especially around Klaviyo. Be ready to discuss specific campaigns you've worked on and how they drove results. This will show that you not only understand the tools but can also leverage them effectively.
✨Showcase Your Leadership Skills
Since this role involves mentoring and managing a team, prepare examples of how you've successfully led others in the past. Think about challenges you faced and how you helped your team overcome them. This will demonstrate your capability to lead and inspire.
✨Client-Centric Mindset
Be prepared to talk about your approach to client relationships. Share stories where you’ve driven retention or uncovered upsell opportunities. Highlight how you ensure clients feel valued and understood, as this is key to the role.
✨Master the Presentation Game
Practice your presentation skills! You’ll need to lead client discussions and roadmap meetings, so think about how you can convey complex information clearly and engagingly. Consider doing a mock presentation with a friend to get comfortable.
