At a Glance
- Tasks: Drive client success and maximise platform use for top brands in Retail Media.
- Company: Join a leading tech company at the forefront of Commerce Media.
- Benefits: Hybrid working, collaborative culture, and clear career progression.
- Other info: Diverse and inclusive workplace with growth opportunities.
- Why this job: Shape Retail Media strategies and work with innovative technologies.
- Qualifications: 2+ years in digital marketing or retail media; strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team. This is a brilliant opportunity to join a business at the forefront of Commerce Media, working with some of the world's biggest brands and helping them get the very best out of the platform.
The Role
- Act as the day-to-day partner for clients, driving adoption and successful use of the platform.
- Deliver onboarding and ongoing training to ensure clients maximise ROI.
- Provide consultative support around Retail Media (Amazon, Criteo, Citrus, etc.).
- Perform audits to identify client needs, workflow gaps and growth opportunities.
- Work closely with Client Success Directors to nurture long-term relationships.
- Translate complex analytics into actionable insights that drive performance.
You
- 2+ years' experience in digital marketing, paid search, or retail/commerce media (agency or SaaS/tech vendor background welcome).
- Hands-on knowledge of Amazon Ads, Criteo, Citrus, or other retail media platforms is highly desirable.
- Comfortable in client-facing roles with excellent project management skills.
- Strong communicator, equally confident with stakeholders and data.
- Organised, proactive, and excited to solve problems for clients.
Why Apply
- Join a global leader with huge growth potential.
- Work with top-tier brands and help shape their Retail Media strategy.
- Hybrid working, collaborative culture, and a clear path for progression.
- Exposure to cutting-edge tech and the evolving world of Commerce Media.
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Customer Success Manager - Retail Media (Amazon, Criteo, Citrus) in Peterborough employer: Sphere Digital Recruitment Group
Join a pioneering tech company in Retail Media, where you will thrive in a dynamic and collaborative culture that champions innovation and employee growth. With a focus on hybrid working and a commitment to nurturing talent, this role offers the chance to work with leading brands while utilising cutting-edge technology to drive impactful results. Experience a clear path for progression and be part of a team that values diversity and inclusivity.
Contact Details:
Sphere Digital Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Retail Media (Amazon, Criteo, Citrus) in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sphere Digital Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sphere Digital Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Retail Media (Amazon, Criteo, Citrus) in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sphere Digital Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Sphere Digital Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sphere Digital Recruitment Group!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
