At a Glance
- Tasks: Drive client success and maximise platform use for top brands in Retail Media.
- Company: Join a leading tech company at the forefront of Commerce Media.
- Benefits: Hybrid working, collaborative culture, and clear career progression.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Shape Retail Media strategies and work with innovative technologies.
- Qualifications: 2+ years in digital marketing or retail media; strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team. This is a brilliant opportunity to join a business at the forefront of Commerce Media, working with some of the world's biggest brands and helping them get the very best out of the platform.
The Role
- Act as the day-to-day partner for clients, driving adoption and successful use of the platform.
- Deliver onboarding and ongoing training to ensure clients maximise ROI.
- Provide consultative support around Retail Media (Amazon, Criteo, Citrus, etc.).
- Perform audits to identify client needs, workflow gaps and growth opportunities.
- Work closely with Client Success Directors to nurture long-term relationships.
- Translate complex analytics into actionable insights that drive performance.
You
- 2+ years' experience in digital marketing, paid search, or retail/commerce media (agency or SaaS/tech vendor background welcome).
- Hands-on knowledge of Amazon Ads, Criteo, Citrus, or other retail media platforms is highly desirable.
- Comfortable in client-facing roles with excellent project management skills.
- Strong communicator, equally confident with stakeholders and data.
- Organised, proactive, and excited to solve problems for clients.
Why Apply
- Join a global leader with huge growth potential.
- Work with top-tier brands and help shape their Retail Media strategy.
- Hybrid working, collaborative culture, and a clear path for progression.
- Exposure to cutting-edge tech and the evolving world of Commerce Media.
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Customer Success Manager - Retail Media (Amazon, Criteo, Citrus) in London employer: Sphere Digital Recruitment Group
Join a pioneering tech company in Retail Media, where you will thrive in a dynamic and collaborative culture that champions innovation and employee growth. With a focus on hybrid working and a commitment to nurturing talent, this role offers the chance to work with leading brands while utilising cutting-edge technology to drive impactful results. Experience a clear path for progression and be part of a team that values diversity and inclusivity.
Contact Details:
Sphere Digital Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Retail Media (Amazon, Criteo, Citrus) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Customer Success Management. Think about how you can showcase your experience with platforms like Amazon Ads or Criteo during the conversation.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your chat to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to stay updated on new roles as they come up.
We think you need these skills to ace Customer Success Manager - Retail Media (Amazon, Criteo, Citrus) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with digital marketing and retail media platforms like Amazon Ads and Criteo. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about Retail Media and how you can help our clients succeed. Be sure to mention any relevant experience and your approach to client relationships.
Showcase Your Communication Skills:As a Customer Success Manager, you'll need to communicate effectively with clients and stakeholders. In your application, demonstrate your ability to translate complex data into actionable insights. We love clear and concise communication!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your Platforms
Make sure you brush up on your knowledge of Amazon Ads, Criteo, and Citrus. Familiarise yourself with their features and how they can drive ROI for clients. Being able to discuss specific examples of how you've used these platforms will show you're ready to hit the ground running.
✨Showcase Your Client Success Skills
Prepare to share stories that highlight your experience in client-facing roles. Think about times when you've successfully onboarded clients or provided consultative support. This will demonstrate your ability to build relationships and drive adoption of the platform.
✨Be Data-Driven
Since the role involves translating complex analytics into actionable insights, be ready to discuss how you've used data to inform decisions in past roles. Bring examples of audits you've performed or strategies you've implemented based on data analysis.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to Retail Media and their vision for the future. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
