At a Glance
- Tasks: Manage enterprise client relationships and drive digital marketing strategies.
- Company: High-growth tech business working with top global brands.
- Benefits: Flexible hybrid work, strong progression opportunities, and a collaborative culture.
- Other info: Be part of a diverse team that values inclusivity and growth.
- Why this job: Join a dynamic team and make an impact in the fast-paced ecommerce space.
- Qualifications: 2+ years in Customer Success or Digital Marketing with strong relationship skills.
The predicted salary is between 50000 - 60000 £ per year.
Our client is a high-growth technology business working with some of the world's biggest consumer brands and retailers. Backed by over $150 million in funding, they help enterprise clients solve digital engagement and retention challenges through a sophisticated SaaS platform. They're looking for a strategic Customer Success Manager to manage and grow a portfolio of enterprise accounts, partnering with senior stakeholders to drive performance, retention and long-term value. This is a great opportunity for someone who enjoys combining client strategy, digital marketing and relationship management within a fast-paced scale-up environment.
Key Responsibilities
- Manage enterprise client relationships from onboarding through to growth and retention
- Partner with senior stakeholders to align strategy with commercial objectives
- Deliver data-led digital engagement and marketing strategies
- Identify opportunities to improve campaign performance and customer value
- Work cross-functionally with Product, Sales, Engineering and Creative teams
- Act as the voice of the customer internally and drive long-term success
- Ensure clients maximise value and ROI from the platform
About You
- 2+ years' experience within Customer Success, Account Management, Client Services or Digital Marketing
- Background within Ecommerce, MarTech, SaaS or a Marketing Agency environment
- Strong commercial awareness and analytical mindset
- Confident managing senior stakeholders and building long-term relationships
- Organised, proactive and comfortable in a fast-moving environment
- Strong communication and relationship-building skills
- Passionate about digital marketing, technology and customer engagement
Why Apply?
- Work with globally recognised retail and consumer brands
- Join a high-growth business with strong progression opportunities
- High level of ownership and visibility from day one
- Collaborative, high-performance culture
- Flexible hybrid working environment
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Customer Success Manager - Ecommerce / Martech employer: Sphere Digital Recruitment Group
Join a dynamic and innovative technology company that is at the forefront of digital engagement, working with some of the world's leading consumer brands. With a strong emphasis on employee growth and a collaborative culture, you will have the opportunity to make a significant impact from day one while enjoying a flexible hybrid working environment. This role offers not only the chance to develop your skills in a fast-paced scale-up but also to build meaningful relationships with senior stakeholders, driving success for both clients and the business.
Contact Details:
Sphere Digital Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Ecommerce / Martech
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how your skills can help solve them. This shows you're not just another candidate; you're someone who gets their business.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. It makes the process smoother and shows your genuine interest.
We think you need these skills to ace Customer Success Manager - Ecommerce / Martech
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in managing client relationships and any relevant digital marketing skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital marketing and customer engagement. Share specific examples of how you've driven success in previous roles, especially in fast-paced environments.
Showcase Your Analytical Skills:Since this role involves data-led strategies, don’t forget to mention your analytical mindset. Give us examples of how you've used data to improve campaign performance or drive customer value in your past experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your Client
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience in Customer Success can directly benefit them.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used data to drive customer engagement or improve campaign performance. Highlighting your analytical mindset will resonate well with their focus on data-led strategies.
✨Build Rapport with Stakeholders
Practice how you would approach senior stakeholders. Think of ways to articulate your relationship-building skills and how you’ve successfully managed client relationships in the past. This will show you’re ready for the collaborative environment they promote.
✨Demonstrate Your Passion
Express your enthusiasm for digital marketing and technology during the interview. Share any relevant projects or experiences that showcase your passion for customer engagement, as this aligns perfectly with what they’re looking for.
